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5/31 Questions: What Really Works in Training Messages in this topic - RSS

Posts: 99

Posts: 99
Hey guys!

Hope you all had a great Memorial Day Weekend.

Please join us today at 1pm ET for a chat on contact center training myths. Neal Topf is our host.

Here are the questions we'll discuss:

Q1: Do you think “styles” of learning impact the effectiveness of employee training? Why/why not?
Q2: Research shows that senses impact retention of new info. What are some ways to use all 5 senses in employee training?
Q3: What do you think is more effective: shorter 10-20 minute training sessions, or longer classroom lectures? Why?
Q4: Myth or fact: millennials prefer to learn through gamification. Why?
Q5: What’s the best way to ensure employees retain and apply their new knowledge post-training?
Q6: Role-playing in the contact center: effective or a distraction? What are some other alternatives?

Erica Strother Marois
Community Strategist, ICMI
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