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Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.

Questions for 5/3: Training on a Budget Messages in this topic - RSS

Posts: 14

Posts: 14
Hi, everyone! I'm excited to host another edition of #ICMIchat. This week we're discussing a topic that is near & dear to me: Training on a Budget. I'll be delivering a workshop at ICMI's Contact Center Expo & Conference in Long Beach next week called, "Training on a Shoestring: What Would MacGyver Do?" and this #ICMIchat is going to be a great preview of things to come in my session! Here are this week's questions:

Q1: In your opinion, why do contact centers struggle to make the most of their training dollars? #ICMIchat

Q2: What advice do you have for a #cctr leader who wants to get their training budget increased? #ICMIchat

Q3: How should a #cctr leader go about measuring the ROI of their training programs? #ICMIchat

Q4: What tips would you give to a #cctr leader who was recently asked to cut their training budget? #ICMIchat

Q5: How can a #cctr leader best measure the effectiveness of their training program? #ICMIchat

Q6: What ideas do you have for a #cctr leader who has to train on a new topic but can't add more new hire classroom time? #ICMIchat

Q7: What's your favorite resource for low or no cost training ideas, tools, etc? #ICMIchat
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