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Contact Center Best Practices Forum

Looking to share and discover contact center best practices while networking with peers? This space is geared to serve the needs of contact center leaders looking for strategic direction, benchmarking data, or general advice.
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Nice Ways to Put Caller on Hold

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9/8/2008
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15907 8

"I Want to Speak to a Supervisor"

12 | from Guest
8/11/2008
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34507 39

Industry Standard Call Center Shrinkage

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7/28/2008
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14959 11

Format for Call Center Procedures Manual

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4/12/2011
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1954 6

Customer Service Representative Job Titles

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12/15/2006
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32736 17

Call Center Occupancy Rate Formula

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2/11/2008
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41526 11

Calculating Schedule Adherence

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12/29/2008
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37640 18

Acknowledging Concern & Call Control

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6/2/2008
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7930 6

Abandon Rate Standard

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5/20/2007
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5622 15
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