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Contact Center Best Practices Forum

Looking to share and discover contact center best practices while networking with peers? This space is geared to serve the needs of contact center leaders looking for strategic direction, benchmarking data, or general advice.
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Text Messaging Software

from sip2dialbusiness
14 days ago
from sip2dialbusiness
100 1

After Call Work

from mark.williams2
15 days ago
from mark.williams2
73 1

Cloud call center software

from sip2dialbusiness
23 days ago
from sip2dialbusiness
121 1

Inbound Call Center Software

from sip2dialbusiness
24 days ago
from sip2dialbusiness
88 1

Voice Broadcasting Software

from sip2dialbusiness
26 days ago
from sip2dialbusiness
85 1

best practice for CC with 2 min to 2 hour handle

from aubrown2001
4/18/2018
from aubrown2001
281 1

Abandonment calculation

from chetna.y15
12/17/2017
from chetna.y15
1688 1

Handling Time calculation

from chetna.y15
12/17/2017
from chetna.y15
1203 1

OUTBOUND SALES CALLS

from jerry.lowe
11/30/2017
from francisco.salvatierra
2882 2

Call Center Facilities Best Practices?

from shawn_peterson
11/30/2017
from francisco.salvatierra
4554 5

Incident Rate or Contact Rate

from jean.wenzel
11/5/2017
from jean.wenzel
1128 1

Tips for upselling and crossselling in call center

from Proglobalbusinesssolutions
1086 1

Long range HC planning process/tools

from timothy_brabham
10/24/2017
from timothy_brabham
1103 1

Software Implementation

from tmcgary
8/22/2017
from tmcgary
1481 1

converting chat to call

from dsittaue
7/21/2017
from dsittaue
1438 1

Hold % and Duration on Hold

from 54smac
7/14/2017
from pmedina
1930 2

Headcount Forecasting Help

from zwilson622
7/14/2017
from pmedina
2986 2

Industry Standards for Schedule Adherence

from marty.russell
5/15/2017
from marty.russell
2054 1

Provider Service Call Center: Industry Standards

from pbonaccorsi
4/17/2017
from pbonaccorsi
1383 1

Call Center Management Structure

from Guest
3/22/2017
from sharon.frisby
10743 13
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