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Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.
Latest post Views Posts

Will robots replace agents?

from ericamarois
12/20/2016
from bradleyyoung04
1817 2

How to Create a Seamless Customer Experience

from ericamarois
11/15/2016
from ericamarois
1752 1

Tips for Implementing a New Service Channel

from jrobbins
11/8/2016
from jrobbins
1465 1

How Devices are Changing the Contact Center

from ericamarois
11/1/2016
from ericamarois
1678 1

How to Make the Most of Your Time at #CCDemo

from jrobbins
10/18/2016
from jrobbins
1417 1

What Do Today's Customers Really Expect?

from ericamarois
10/11/2016
from ericamarois
1450 1

Leading with Authenticity

from ericamarois
10/4/2016
from ericamarois
1542 1

How to Create a Customer Journey Map

from ericamarois
9/26/2016
from ericamarois
1628 1

Preparing for Customer Service Week

from ericamarois
9/20/2016
from ericamarois
1495 1

Leading Change in the Contact Center

from ericamarois
9/13/2016
from ericamarois
1839 1

Emerging Contact Center Metrics

from jrobbins
9/6/2016
from jrobbins
1765 1

Empowering Customer Service Excellence

from ericamarois
8/30/2016
from ericamarois
1753 1

Strategic Impact Metrics

from jrobbins
8/23/2016
from jrobbins
1445 1

Contact Center Accessibility

from ericamarois
8/16/2016
from ericamarois
1691 1

Measuring & Improving Customer Satisfaction

from ericamarois
8/8/2016
from ericamarois
1710 1

Measuring & Improving Employee Satisfaction

from ericamarois
8/2/2016
from ericamarois
1636 1

7/26 Questions: Metrics Mistakes

from ericamarois
7/26/2016
from ericamarois
1445 1

7/19 Questions: Efficiency Metrics

from ericamarois
7/18/2016
from ericamarois
1595 1

7/5: What Metrics Matter Most?

from jrobbins
7/17/2016
from arsh_1011
1705 2

7/12: Quality Metrics

from ericamarois
7/11/2016
from ericamarois
1722 1
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