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Small Contact Center Forum

Work in a contact center with less than 75 agents? This is the space for you to ask questions, share unique challenges, and offer up advice.
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What is essay writing?

from brendahansen37
14 days ago
from brendahansen37
89 1

Set-Up a call center for your techSupport campaign

from sip2dialbusiness
16 days ago
from fam.fanoz
205 3

Voice Broadcasting Software

from sip2dialbusiness
20 days ago
from sgrant9314
187 2

Looking for German DID numbers

from sip2dialbusiness
6/14/2018
from sip2dialbusiness
163 1

sdafgasdfrs

from goskaeh06
5/25/2018
from goskaeh06
189 1

Call Tracking Software

from sip2dialbusiness
5/25/2018
from sip2dialbusiness
132 1

Dialer to Organize Your Outbound Call Flow

from sip2dialbusiness
5/23/2018
from sip2dialbusiness
164 1

Save Time & Money with Predictive Dialers

from arsh_1011
5/10/2018
from arsh_1011
191 1

Unique challenges Scheduling in Small Call Centers

from kory_gage
5/10/2018
from kory_gage
208 1

Calculating baseline metrics

from jcontizano
5/9/2018
from jcontizano
188 1

How to calculate CSAT survey%

from christopher.jones
3/22/2018
from SeaHawkins
453 2

Call Center Closing Plan and Checklist

from Kasper Carrington
2/12/2018
from Kasper Carrington
854 1

Disaster Recovery Plan

from sharon.mikolitis
11/1/2017
from sharon.mikolitis
1975 1

Corporate University

from roxy
10/25/2017
from roxy
973 1

Address formatting challenge with off-shore team

from raleighcobbii
8/30/2017
from Call Center Analyst
3040 2

Going from Pure Support to Sales

from TG-Doug
7/20/2017
from SeaHawkins
1484 2

CTI Integration: suggestions would be great!

from ubiquitousquality
7/14/2017
from pmedina
2225 3

Do you use spreadsheets or WFM software?

from kory_gage
7/14/2017
from pmedina
2158 3

Handle time

from pangay08.mp
7/9/2017
from elinbly
4957 6

Sick Policy

from Pmaubi
5/30/2017
from ddiorio
2412 2
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