ICMI Contact Center Forum

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Small Contact Center Forum

Work in a contact center with less than 75 agents? This is the space for you to ask questions, share unique challenges, and offer up advice.
50 How to share AOL dri...
19 hours ago

Financial Services Contact Center Forum

Work in a contact center than supports a financial services organization? This is the space for you to ask questions, share unique challenges, and offer up advice.
7 Contact 1-833-284-24...
11 days ago

Education Contact Center Forum

Work in a contact center in the education industry? This is the space for you to ask questions, share unique challenges, and offer up advice.
13 What is the informat...
9 days ago

Contact Center Best Practices Forum

Looking to share and discover contact center best practices while networking with peers? This space is geared to serve the needs of contact center leaders looking for strategic direction, benchmarking data, or general advice.
64 Schedule Adherence G...
21 days ago

Contact Center Demo Forum

Are you a future or former attendee of ICMI’s Contact Center Demo and Conference? If so, this is a place for you to network with other attendees, learn more about the event, or share ideas, questions, or general advice based on your experience.
4 Developer API Softwa...
20 days ago

Contact Center Expo Forum

Are you a future or former attendee of ICMI’s Contact Center Expo and Conference? If so, this is a place for you to network with other attendees, learn more about the event, or share ideas, questions, or general advice based on your experience
2 2017 Conference Call...
23 days ago

ICMI Training Alumni Forum

Are you a former student of ICMI training? Whether you joined us at a Symposium, had us come to your contact center, or use the Online Training Pass, this is a place for you to network.
2 Call 1-833-284-2444 ...
23 days ago

#ICMIchat Forum

Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.
132 Trends to Look for a...
12 days ago

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