ICMI Contact Center Forum

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Small Contact Center Forum

Work in a contact center with less than 75 agents? This is the space for you to ask questions, share unique challenges, and offer up advice.
37 sdafgasdfrs...
18 min ago

Financial Services Contact Center Forum

Work in a contact center than supports a financial services organization? This is the space for you to ask questions, share unique challenges, and offer up advice.
4 Internal Help Desk...
9/1/2017

Education Contact Center Forum

Work in a contact center in the education industry? This is the space for you to ask questions, share unique challenges, and offer up advice.
6 Supervisor vs. Team ...
6 days ago

Contact Center Best Practices Forum

Looking to share and discover contact center best practices while networking with peers? This space is geared to serve the needs of contact center leaders looking for strategic direction, benchmarking data, or general advice.
50 best practice for CC...
4/18/2018

Contact Center Demo Forum

Are you a future or former attendee of ICMI’s Contact Center Demo and Conference? If so, this is a place for you to network with other attendees, learn more about the event, or share ideas, questions, or general advice based on your experience.
1 Leading cloud-based ...
3 days ago

Contact Center Expo Forum

Are you a future or former attendee of ICMI’s Contact Center Expo and Conference? If so, this is a place for you to network with other attendees, learn more about the event, or share ideas, questions, or general advice based on your experience
2 Want to get your age...
4/19/2017

ICMI Training Alumni Forum

Are you a former student of ICMI training? Whether you joined us at a Symposium, had us come to your contact center, or use the Online Training Pass, this is a place for you to network.
1 CRM and the impact o...
1/27/2016

#ICMIchat Forum

Do you participate in our weekly Twitter chat? This is the place to continue the conversations, network with fellow chatters, and find recaps, topics and questions for upcoming chats.
107 How to Make the Most...
10 days ago

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