Download Sneak Peek
Please complete the form below to download your free sneak peek of ICMI's Managing Difficult Customers course, designed to give contact center agents the skills to handle the toughest interactions with confidence. This sneak peek is taken directly from the course workbook so you can see exactly what type of lessons, activities, and topics the course covers.
You can view the course details to learn more about the general course information, or Contact ICMI Training to have an expert help you get started.
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