Best Small Contact Center
- Care Behavioral Health
- Gopher Sport
- Liberty Mutual
- U.S. Bancorp Fund Services, LLC

Best Medium Contact Center
- Club Auto
- The LEGO Group
- SCAN Health Plan
- UPMC Health Plan Provider Service
- WebMD Health Services

Best Large Contact Center
- Cathay Life Insurance, Ltd.
- Chewy
- Cvent Inc.
- Web.com
- Wells Fargo Treasury Management Client Delivery

Most Improved Contact Center
- Liberty Mutual
- Oracle Hospitality Support
- U.S. Bancorp Fund Services, LLC

Best QA/CX Program
- Cvent Inc.
- Global Response

Best Strategic Value to the Organization
- Alarm.com
- dōTERRA®
- UPMC Health Plan

Best Social Media Customer Care
- CareSource
- Rogers Communications Inc.
- Swanson Health

Best Chat Support
- Farmers Insurance
- Hong Kong Tourism Board

Best Use of Technology
- Dorel
- Synergy Solutions, Inc.
- UPMC Health Plan

Most Innovative Customer Service
- Clio
- Dorel
- Freeman

Best Contact Center Culture
- dōTERRA®
- Farmers Insurance
- The LEGO Group
- Transparent BPO
- UPMC Health Plan
- U.S. Bancorp Fund Services, LLC

Best Outsourcing Provider
- TELUS International
- Transparent BPO
- VIPdesk Connect

Best New Technology Solution
- NICE inContact CXone
- NICE Real-Time Authentication (RTA)
- Sharpen (Omni-channel solution)
- Upstream Works Software
- Upstream Works for Finesse (UWF)

Best Contact Center Agent
- Alycia Charlton, DAT Solutions
- Chris Foster, CME Group
- Galvin Goon, CME Group
- Mike Granato, WebMD
- Yessica Pedroza-Soto, DAT Solutions

Best Contact Center Supervisor
- Steven Barrett, New York Life Insurance Company
- Kayla Castro, Transparent BPO
- Adriana Thompson, BuildASign.com

Best Contact Center Manager
- Melissa Headrick, VIPdesk Connect
- Jim Middlebrook, Harley-Davidson
- Margaret Moran, Raytheon Professional Services
- Lauren Sheehan, SofterWare, Inc.

Lifetime Achievement Award
- TBD

Best Small Contact Center
- DAT Solutions - Winner
- US Bancorp Fund Services - Runner-Up
- AICPA
- Signs.com

Best Medium Contact Center
- Citrix Systems, Inc. - Winner
- SCAN Healthplan - Runner-Up
- Crisis Response Network
- ISN Software Corporation
- Scentsy, Inc.

Best Large Contact Center
- UPMC Health Plan - Winner
- Web.com - Runner-Up
- Carbonite, Inc.
- Cvent Inc.
- Wells Fargo Treasury Management Client Delivery

Most Improved Contact Center
- Alberta Pensions Services Corporation - Winner
- Optoro
- Wells Fargo Treasury Management Client     Delivery - WellsOne Service Center

Best QA/Customer Experience Prgrm
- Navy Federal Credit Union - Winner
- Optum Contact Centers
- Whirlpool Corporation

Best Strategic Value to the Organization
- Whirlpool Corporation - Winner
- AICPA
- Lippert Components Inc. Plant #39 Aftermarket Contact Center

Best Social Media Customer Care
- Dorel Juvenile - Winner
- Whirlpool Corporation

Best Chat Support
- Signs.com - Winner
- ISN Software Corporation
- UPMC Health Plan

Best Contact Center Culture
- Clio- Legal Practice Management - Winner
- AICPA
- Cars.com
- Navy Federal Credit Union
- Optum Contact Centers

Best Philanthropy Program
- Dell Technologies - Winner
- Dorel Juvenile

Best Outsourcing Provider
- Callzilla - Winner
- CGS
- Raytheon Professional Services

Best Use of Technology
- Wells Fargo Treasury Management Client Delivery - Winner
- Arise Virtual Solutions, Inc.
- Optum Contact Centers

Best New Technology Solution
- Jacada Contact Hub - Winner
- Aria Solutions WFM Adapter for Salesforce
- Calabrio ONE

Best Contact Center Agent
- Reyna Diaz, Crisis Response Network - Winner
- Tom Ballard, Wells Fargo Treasury Management Client Delivery
- Roger Palma, San Diego County Credit Union
- Joseph Rooney, CME Group

Best Contact Center Supervisor
- Mark Crenshaw, Wells Fargo Treasury Management Client Delivery - Winner
- Melissa Martinez-Carrasco, Sedgwick
- Lisa Sahm, Sedgwick

Best Contact Center Manager
- Kristine Hartkopf, Freeman - Winner
- Christine Downing, Liberty Utilities- New Hampshire
- Madison Page, Signs.com

Lifetime Achievement Award
- Bob Furniss, Vice President, Bluewolf

Best Small Contact Center
moo.com - Winner
Church Pension Group - Runner-Up
US Bancorp Fund Services - Runner-Up
Citrix ShareFile Support
Medfusion

Best Medium Contact Center
Zeiders Enterprises - Winner
Guidewell Connect - Runner-Up
MDwise - Runner-Up
ISN
National Notary Association

Best Large Contact Center
Kohl’s - Winner
WageWorks - Runner-Up
Wells Fargo - Runner-Up
Web.com
Pak Telecom Mobile Limited (Ufone)

Most Improved Contact Center
Ameren Missouri - Winner
Guidewell Connect
Airlines Reporting Corporation (ARC)

Best QA/Customer Experience Prgrm
Farmers Insurance - Winner
Pak Telecom Mobile Limited (Ufone)
Cigna
OptumRx
American Institute of CPAs

Best Strategic Value to the Organization
UPMC Health Plan - Winner
Crisis Response Network
Guidewell Connect
American Institute of CPAs
Hilton Worldwide

Best Social Media Customer Care
Navy Federal Credit Union - Winner
Vivint Smart Home
PT Telekomunikasi Selular (TELKOMSEL)
Duke Energy

Best Chat Support
moo.com - Winner
n11.com
mBank
Medfusio

Best Outsourcing Provider
Optum Consumer Sales and Service - Winner
Transparent BPO
Clark Resources
Guidewell Connect
Callzilla

Best Multi-lingual Support
Raytheon Professional Services - Winner
OptumRx
Guidewell Connect

Best New Technology Solution
Dizzion Cloud Delivered Desktops - Winner
GeoFluent by Lionbridge
Five9 Freedom Release
Optum Consumer Sales and Service
SalesConnect, featuring eSubsidy (by Guidewell Connect)

Best Use of Technology
moo.com - Winner
UPMC Health Plan
Optum Consumer Sales and Service
Guidewell Connect
Dorel
NY Life

Best Contact Center Agent
Karli Gundersen, NY Life - Winner
Deedra Keller, DAT Solutions
Marcin Luba, mBank
Rocio Cardona, Callzilla

Best Contact Center Supervisor
Nicole Berry, Sedgwick - Winner
Lindsey Rawles, DAT Solutions
Rozalia Myrta, mBank

Best Contact Center Manager
Chuck Browne, Vivint Smart Home - Winner
Keith Remmel, Optum Consumer Sales and Service
Aaron Steiner, American Institute of CPAs

Customer Service Rising Star
Grant Golden, Medfusion - Winner
Erica Emmerson, Crisis Response Network, Inc.

Lifetime Achievement Award
Rose Polchin, Consultant

Small-to-Medium Contact Center
DHL Express BD (Bangladesh)
HDB Contact Centre (Singapore)
Hyatt Legal Plans Client Service Center
Thomas Edison State College Learner Support Center
VF Imagewear Customer Support - WINNER

Best Large Contact Center
Carbonite Call Center Lewiston Maine
GuideWell Connect
UPMC Health Plan - WINNER
Wells Fargo & Company Treasury Management Client Delivery

Best Outsourcing Partnership
Dialog Direct
UPMC Health Plan & Clark Resources - WINNER

Best Use of an Emerging Channel(s)
Avaya Global Support Services - WINNER
C Spire Consumer Solutions Center
Integrity Staffing Solutions

Best Strategic Value to the Organization
Avaya Global Support Services
GuideWell Connect
Medfusion Customer Care
Progressive Insurance  - WINNER
Universal Group

Best Use of Technology
Aetna & Verint Systems, Inc.
AICPA - Member Service - WINNER
Avaya Global Support Services
Cars.com Speech Analytics Program
Deloitte CallCenter

Best QA/Customer Experience Program
DHL UAE Customer Service Department (UAE)
LexisNexis North America Legal & Professional Customer Support
UnitedHealthGroup (OptumRx)
Peach Pass Customer Service Center - WINNER

Best Multilingual Support Center
Aetna Inc - WINNER
Humana Language Assistance & Alternative Format Services
Kivuto Solutions Inc. (Canada)

Best Contact Center Agent
Carmen L. Diaz, New York Life Insurance - WINNER
Rita EL Khayal, DHL EXPRESS (Lebanon)
Kelly Moran, BuildASign.com
Evan Parana, UPMC Health Plan
Evan Watson, American Institute of Certified Public Accountants

Best Contact Center Supervisor
Cecelia Mastin, Intuit Inc. - WINNER
Pham Ngoc Anh, DHL VNPT Express Ltd. (Vietnam)
Liliana Ramirez, Callzilla

Best Contact Center Manager
Jill Houghland, InterCall
Jon Koelling, Intuit Inc. - WINNER

Best Customer Service Business Leader
Angela Beitelman, Health Alliance Medical Plans
Mahmud Bin Alam, DHL Express BD (Bangladesh)
Steven Fedorchuk, ATB Financial (Canada) - WINNER
Cindy Graffenius, Wells Fargo & Company

Small-to-Medium Contact Center
The AICPA
Canadian Medical Protective Association
Cars.com-Operations, Customer Care Team - WINNER
Hyatt Legal Plans
(mt) Media Temple
Thomas Edison State College
Philly311

Best Large Contact Center
Affinion Group
Garanti Bank
Guidewell Connect
Minacs
Moen, Incorporated.
OppenheimerFunds Inc. - WINNER
Wells Fargo

Best Outsourcing Partnership
Callzilla & Rosetta Stone
Synergy Solutions & Shutterfly - WINNER

Best Use of an Emerging Channel(s)
Bright House Networks
Penn Foster - WINNER
STARTEK
Voiance Language Services

Best Strategic Value to the Organization
The AICPA
Garanti Bank
UHealth, the University of Miami Health System - WINNER

Best Use of Technology
Convergent Outsourcing, Inc. & Acuity Performance Management by TouchPoint One
MINDBODY & InContact
Group O & OpenSpan - WINNER
Trupanion & Aspect
UPMC Health Plan & Genesys

Best QA/Customer Experience Program
The Guardian Life Insurance Company of America, Retirement Solutions - WINNER
HD Supply Facilities Maintenance
InterCall
The Home Depot
UniSuper

Best Contact Center Agent
Codi Turner, BuildASign.com - WINNER
Joel Sutcliffe, Guardian Life Insurance
Juan Carlos Triviño, Callzilla
Lance Sabol, UPMC Health Plan
Marissa Fragapane, UPMC Health Plan
Megan Hickman, UPMC Health Plan

Best Contact Center Supervisor
Brock Faucette, The AICPA - WINNER
Clayton Gilchrist, Sitel
Kristin Hoffman, Guardian Life Insurance
Mihaela Dimitrui, Sitel
Steve Sloan, Sitel

Best Contact Center Manager
Jennifer Grosso-Gavlik, Guardian Life Insurance
Nina LeRoy, Sitel
Scott Humes, Wells Fargo
Shanta Huguley, InterCall
Tony Cabrera, New York Life Insurance - WINNER

Best Customer Service Business Leader
Anne Palmerine, UPMC Health Plan
Heather Magaha, Wells Fargo - WINNER
Kelly Harper, BuildASign.com

Best Small-to-Medium (75 agents or less)
Freeman
Housing and Development Board, Singapore
Philly311 Non-Emergency Contact Center
UniSuper - WINNER

Best Large (More than 75 agents)
China Merchant Bank
Garanti Bank
Royal Caribbean International
Wells Fargo Bank - WINNER

Best Small-to-Medium (75 agents or less)
Cars.com
Jabra
Freeman
Housing and Development Board, Singapore
Hyatt Legal Plans
Parago Communications Canada Inc.
Philly311 Non-Emergency Contact Center
UniSuper

Best Large (More than 75 agents)
American Water
China Merchant Bank
Garanti Bank
Intuit
Royal Caribbean International
Voiance Language Services
Wells Fargo Bank
Zions Bancorporation

Best Strategic Value to the Organization
LifeLock
Nationwide
New York Life Insurance - WINNER
StarTek Inc.

Best QA or Customer Experience Program
LifeLock
OptumRx - WINNER
Progressive
UniTrends
UPMC Health Plan - WINNER

Best Use of Technology
Clearwire, North American Communications Resource
Hyatt Hotels, Interactions Corporation - WINNER
TELUS, OpenSpan, Inc.
The Home Depot, NICE Systems
UPMC Health Plan, Genesys

Best Call Center Agent
Chris Rectenwald, UPMC Health Plan
Jason Miller, MassMutual
Joyce Ayala, MassMutual
Lauren Bodell, UPMC Health Plan
Melissa Spencer, TransCore Freight Services
Michelle Achey, Guardian Life Insurance
Noe Vazquez, North American Bancard - WINNER
Samantha Grant, Sitel

Best Call Center Supervisor
Brian M. Fornuto, New York Life Insurance - WINNER
Kathie Dorschner, Guardian Life Insurance
Tracy Madden, Intercall
Zoltan Simon, Computer Generated Solutions

Best Call Center Manager
Chad A Luikart, Sitel
Dawn Fisher, MassMutual
Deb Brown, Guardian - WINNER
Tom Walsh, Computer Generated Solutions

Best Customer Service Business Leader
Geoff Levy, Clearwire
George Larribas, Wells Fargo Bank
Herb Pyles, Intercall
Josh Chapman, Cars.com - WINNER
Tiffany Killcreas, Intercall

Small-to-Medium Call Center

Large Call Center

Small-to-Medium Call Center

Large Call Center

Small-to-Medium Call Center

Large Call Center