Best Small Contact Center
- DAT Solutions - Winner
- US Bancorp Fund Services - Runner-Up
- AICPA
- Signs.com
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Best Medium Contact Center
- Citrix Systems, Inc. - Winner
- SCAN Healthplan - Runner-Up
- Crisis Response Network
- ISN Software Corporation
- Scentsy, Inc.
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Best Large Contact Center
- UPMC Health Plan - Winner
- Web.com - Runner-Up
- Carbonite, Inc.
- Cvent Inc.
- Wells Fargo Treasury Management Client Delivery
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Most Improved Contact Center
- Alberta Pensions Services Corporation - Winner
- Optoro
- Wells Fargo Treasury Management Client Delivery - WellsOne Service Center
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Best QA/Customer Experience Prgrm
- Navy Federal Credit Union - Winner
- Optum Contact Centers
- Whirlpool Corporation
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Best Strategic Value to the Organization
- Whirlpool Corporation - Winner
- AICPA
- Lippert Components Inc. Plant #39 Aftermarket Contact Center
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Best Social Media Customer Care
- Dorel Juvenile - Winner
- Whirlpool Corporation
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Best Chat Support
- Signs.com - Winner
- ISN Software Corporation
- UPMC Health Plan
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Best Contact Center Culture
- Clio- Legal Practice Management - Winner
- AICPA
- Cars.com
- Navy Federal Credit Union
- Optum Contact Centers
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Best Philanthropy Program
- Dell Technologies - Winner
- Dorel Juvenile
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Best Outsourcing Provider
- Callzilla - Winner
- CGS
- Raytheon Professional Services
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Best Use of Technology
- Wells Fargo Treasury Management Client Delivery - Winner
- Arise Virtual Solutions, Inc.
- Optum Contact Centers
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Best New Technology Solution
- Jacada Contact Hub - Winner
- Aria Solutions WFM Adapter for Salesforce
- Calabrio ONE
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Best Contact Center Agent
- Reyna Diaz, Crisis Response Network - Winner
- Tom Ballard, Wells Fargo Treasury Management Client Delivery
- Roger Palma, San Diego County Credit Union
- Joseph Rooney, CME Group
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Best Contact Center Supervisor
- Mark Crenshaw, Wells Fargo Treasury Management Client Delivery - Winner
- Melissa Martinez-Carrasco, Sedgwick
- Lisa Sahm, Sedgwick
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Best Contact Center Manager
- Kristine Hartkopf, Freeman - Winner
- Christine Downing, Liberty Utilities- New Hampshire
- Madison Page, Signs.com
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Lifetime Achievement Award
- Bob Furniss, Vice President, Bluewolf
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