BEGIN:VCALENDAR PRODID:-//Microsoft Corporation//Outlook 14.0 MIMEDIR//EN VERSION:2.0 METHOD:REQUEST X-MS-OLK-FORCEINSPECTOROPEN:TRUE BEGIN:VTIMEZONE TZID:Eastern Standard Time BEGIN:STANDARD DTSTART:16011104T020000 RRULE:FREQ=YEARLY;BYDAY=1SU;BYMONTH=11 TZOFFSETFROM:-0400 TZOFFSETTO:-0500 END:STANDARD BEGIN:DAYLIGHT DTSTART:16010311T020000 RRULE:FREQ=YEARLY;BYDAY=2SU;BYMONTH=3 TZOFFSETFROM:-0500 TZOFFSETTO:-0400 END:DAYLIGHT END:VTIMEZONE BEGIN:VEVENT ATTENDEE;CN="Justin Robbins";ROLE=OPT-PARTICIPANT;RSVP=TRUE:mailto:jrobbins @icmi.com CLASS:PUBLIC CREATED:20140213T153929Z DESCRIPTION:Calling all contact center experts\,\n\nOn Tuesday\, February 4 th ICMI will kick off its new tweet chat series. The timing is perfect as our editorial calendar for February is focused exclusively on social medi a! In keeping with that editorial focus\, our chats for the month of Febr uary will be based around the topic of social media customer support. We ’ll discuss current trends\, look at the challenges\, hear from contact centers that have succeeded at implementing social customer support\, and more! We’ll also chat with some of our industry experts who will be spe aking on social customer support at ICMI’s Contact Center Expo and Confe rence in May.\n\nThe rest of our chat topics for the year will also line up with our editorial calendar! Here’s an overview:\n\nMarch: Mobile Customer Support\nApril : Workforce Optimization\nMay: The Multichannel Contact Center\nJune: The Connected Customer Experience\nJuly: Learning and Development\nAugust: Me trics that Matter\nSeptember: Secrets to Successful Self-Service\nOctober: Culture and Morale\nNovember: Digging Through the Data\nDecember: Looking Back and Planning Forward\n\nI hope you can join us for these chats! The y are a great opportunity to network with\, and learn from\, industry pee rs. All you need to do to join is follow and use the hashtag #ICMIchat.\n \nIf you miss a chat\, we’ll be posting the transcripts each Thursday on icmi.com.\n\nLooking forward to some thought-provoking discussions in 201 4!\n\nBest\,\nErica Strother\nCommunity Specialist\, ICMI\n\nPlease be sur e to also check out the #ICMIchat LinkedIn group: http://www.linkedin.com/ groups?home=&gid=7435658&trk=anet_ug_hm and our Twub: http://twubs.com/ICM Ichat.\n\n DTEND;TZID="Eastern Standard Time":20140204T140000 DTSTAMP:20140211T182647Z DTSTART;TZID="Eastern Standard Time":20140204T130000 LAST-MODIFIED:20140213T153929Z LOCATION:Twitter.com\; #ICMIchat ORGANIZER;CN="Erica Strother":mailto:estrother@icmi.com PRIORITY:5 RRULE:FREQ=WEEKLY;COUNT=46;BYDAY=TU SEQUENCE:0 SUMMARY;LANGUAGE=en-us:#ICMIchat tweet chat series TRANSP:OPAQUE UID:040000008200E00074C5B7101A82E00800000000B0626602DE11CF01000000000000000 010000000DDAB46916C030E408B2604CC0859E66C X-ALT-DESC;FMTTYPE=text/html:\n\n\n\n\n\n\n\n\n

Calling all contact center experts\,

\n\n

On Tues day\, February 4th ICMI will kick off its new tweet chat series. The timing is perfect as our ed itorial calendar for February is focused exclusively on social media! I n keeping with that editorial focus\, our chats for the month of February will be based around the topic of social media customer support. We’ll discuss current trends\, look at the challenges\, hear from contact cente rs that have succeeded at implementing social customer support\, and more! We’ll also chat with some of our industry experts who will be speakin g on social customer support at ICMI’s Contact Center Expo and Co nference in May.

\n\n

The rest of our chat topics for the year will also line up with our editorial calendar! \; Here’s an overview:

\n\n

March: Mobile Customer Support

\n\n

April : Workforce Opt imization

\n\n

May: The Multichannel Contact Center

\n\n

June : \; The Connected Customer Experience

\n\n

July: Learning and Development\n\n

August : Metrics that Matter

\n\n

September: Secre ts to Success ful Self-Service

\n\n

October: Culture and Morale

\n\n

November: Digging Through the Data

\n\n

December: Looking Back and Planning Forw ard

\n\n

I hope you can join us for these chats! \; They are a great opportunity to network with\, and learn from \, \; industry peers. \; All you need to do to join is follow and use the hashtag #IC MIchat.

\n\n

If you miss a chat\, we’ll be posting the transcripts each Thursda y on icmi.com.

\n\n

Looking fo rward to some thought-provoking discussions in 2014!

\n\n

Best\,

\n\n

Erica Strother

\n\n

Community Specialist\, ICMI

\n\n

Please be sur e to also check out the #ICMIchat Linked In group: http://www.linkedin.com/groups?home=&\;gid=743 5658&\;trk=anet_ug_hm ~~and our Twub:~~ ~~http://twubs.com/ICMIchat.~~

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\n\n\n X-MICROSOFT-CDO-BUSYSTATUS:BUSY X-MICROSOFT-CDO-IMPORTANCE:1 X-MICROSOFT-DISALLOW-COUNTER:FALSE X-MS-OLK-APPTSEQTIME:20140211T182647Z X-MS-OLK-AUTOFILLLOCATION:FALSE X-MS-OLK-CONFTYPE:0 BEGIN:VALARM TRIGGER:-PT15M ACTION:DISPLAY DESCRIPTION:Reminder END:VALARM END:VEVENT BEGIN:VEVENT CLASS:PUBLIC CREATED:20140213T153929Z DESCRIPTION:On Tuesday\, February 4th ICMI will kick off its new tweet chat series. The timing is perfect as our editorial calendar for February is focused exclusively on social media! In keeping with that editorial focus \, our chats for the month of February will be based around the topic of s ocial media customer support. We’ll discuss current trends\, look at th e challenges\, hear from contact centers that have succeeded at implementi ng social customer support\, and more! We’ll also chat with some of our industry experts who will be speaking on social customer support at ICMI ’s Contact Center Expo and Conference (#CCExpo14) in May.\n\nThe rest of our chat topics for the year will also line up with our editorial calendar! Here’s an over view:\n\nMarch: Mobile Customer Support\nApril: Workforce Optimization\nMa y: The Multichannel Contact Center\nJune: The Connected Customer Experien ce\nJuly: Learning and Development\nAugust: Metrics that Matter\nSeptember : Secrets to Successful Self-Service\nOctober: Culture and Morale\nNovembe r: Digging Through the Data\nDecember: Looking Back and Planning Forward\n \nI hope you can join us for these chats! They are a great opportunity to network with\, and learn from\, industry peers. All you need to do to j oin is follow and use the hashtag #ICMIchat on Twitter. (Not sure how to get started? Let me know :-))\n\nIf you miss a chat\, we’ll be posting t he transcripts each Thursday on icmi.com.\n\nLooking forward to some thoug ht-provoking discussions in 2014!\n\nBest\,\nErica Strother\nCommunity Spe cialist\, ICMI\n\nPlease be sure to also check out the #ICMIchat LinkedIn group: http://www.linkedin.com/groups?home=&gid=7435658&trk=anet_ug_hm and our Twub: http://twubs.com/ICMIchat. (More details coming soon!)\n\n DTEND:20140204T190000Z DTSTAMP:20140115T160228Z DTSTART:20140204T180000Z LAST-MODIFIED:20140213T153929Z PRIORITY:5 RECURRENCE-ID:20140204T180000Z SEQUENCE:0 TRANSP:OPAQUE UID:040000008200E00074C5B7101A82E00800000000B0626602DE11CF01000000000000000 010000000DDAB46916C030E408B2604CC0859E66C X-ALT-DESC;FMTTYPE=text/html:\n\n\n\n\n\n\n\n\n
On Tuesday\, February 4th ICMI will kick off its new tweet chat series . The timing is perfect as our editorial calendar for February is focus ed exclusively on social media! In keeping with that editorial focus\, o ur chats for the month of February will be based around the topic of socia l media customer support. We’ll discuss current trends\, look at the c hallenges\, hear from contact centers that have succeeded at implementing social customer support\, and more! We’ll also chat with some of our i ndustry experts who will be speaking on social customer support at ICMI’s Contact Center Expo and Conference (# CCExpo14) in May.
\n\n
The rest of our chat topics for the year will also line up with our editorial calendar! \; Here’s an overview:
\n\nMarch: Mobile Customer Support
\n\n
April: Workforce Optimization
\n\n
May: The Multichannel Contact Center
\n\n
June : \; The Connected Customer Experience
\n\n
July: Learning and Development
\n\n
August: Metrics that Matter
\n\n
September: Secrets to Successful Self-Se rvice
\n\n
October: Culture and Morale
\n\n
November: Digging Through the Data
\n\n
December: Looking Back and Planning Forward
\n\n
I hope y ou can join us for these chats! \; They are a great opportunity to net work with\, and learn from \, \; industry peers. \; All you need to do to join is follow and use the hashtag #ICMIchat on Twitter.&nb sp\; (Not sure how to get started? Let me know J)
\n\n
If you miss a chat\, we’ll be posting the transcrip ts each Thursday on icmi.com.
\n\n
Looking forward to some thought-provoking disc ussions in 2014!
\n\n
Best\,
\ n\n
Erica Strother
\n\n
Communi ty Specialist\, ICMI
\n\n
Please be sure to also check out the #ICMIchat LinkedIn group: http: //www.linkedin.com/groups?home=&\;gid=7435658&\;trk=anet_ug_hm and our Twub: http://twubs.com/ICMIchat. \; (More details coming soon!)
\n\n\n X-MICROSOFT-CDO-BUSYSTATUS:BUSY X-MICROSOFT-CDO-IMPORTANCE:1 X-MS-OLK-APPTSEQTIME:20140115T160228Z END:VEVENT END:VCALENDAR