The  Most Comprehensive Program for Contact Center Professionals!

  • 7 Learning Tracks including Executive Perspectives
  • Over 30 Case Studies from Industry Leading Brands
  • Exclusive Tours of Top Orlando Contact Centers
  • NEW Disney "Business Behind the Magic" Tour
  • Increased Value - Best Pricing
  • MasterMinds Program - Build an Action Plan
Call Center Conference
Call Center Conference
Call Center Conference
Call Center Conference  

This was my first ICMI conference and I was very impressed with this event. The keynotes were relevant and amazing; the venue was well organized and used very well; the sessions were valuable not only from content but from crowd participation. I couldn't have picked a better conference to attend for my first contact center conference.

Matthew Bingham, Sr. Manager Customer Care, Technology Services, J. J. Keller & Associates

[  Hear Case Studies from these Leading Organizations  ]


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   © 2018 UBM, All Rights Reserved.

   © 2018 UBM, All Rights Reserved.