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Invest in Your Team - Your Most Valuable Asset

Many of us now work remotely (or have teammates that do) and have missed the face-to-face camaraderie that exists when we're in the same place at the same time. So, why not reunite your team in Orlando, FL, October 24 - 27, 2022 at ICMI's Contact Center Expo?
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Featured Keynote: Connecting the Workplace and Life Through F.U.N.

What’s GOOD?! How do today’s best companies accelerate business results? Featured Keynote Speaker Paul Long will tell you how at ICMI Contact Center Expo this October.
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Featured Keynote: Building Emotional Vitality to Thrive Through Change

Featured Keynote Speaker Sara Ross shares leadership-focused, brain-based strategies to handle the heavy burden of change. Join Sara this October in Orlando, FL!
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Now Available On-Demand

Registered attendees can now access ICMI's Contact Center Expo: A Digital Experience until July 31, 2022.
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Learn. Grow. Relax.

Professional development has never been so beautiful! Omni Orlando Resort at Championsgate, a Four Star Diamond resort, is host to ICMI's Contact Center Expo 2022!
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Become an Exhibitor

ICMI's Contact Center Expo unites professionals looking to enhance the customer experience with the latest technologies and services. Don't miss the chance to meet them online and in person in 2022!
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Keynotes

Dynamic thought leaders that will have you entertained, inspired, and excited to make improvements! Expert and experienced, these headline speakers will share how to be an authentic, impactful and influential leader that turns problems into massive opportunities to create your own customer experience magic!

 
Connecting the Workplace and Life Through F.U.N.
 
Paul Long
Speaker, Author, Master of Shenanigans, and Former Director of Call Center Operations at Farmers Insurance
 
Building Emotional Vitality to Thrive Through Change
 
Sara Ross
Speaker and the Chief Vitality Officer, BrainAMPED

Speakers

Get insights on mastering critical topics and issues affecting the contact center straight from the practitioners who are getting it done.

Alicia Hassman
Alicia Hassman
Customer Care Strategy & Technology Leader
Westfield Insurance
Becky Roemen
Becky Roemen
Manager, CX Solutions & Contact Center Consulting
Avtex
Bob Furniss
Bob Furniss
Sr. Director
Slalom
Brad Cleveland
Brad Cleveland
Senior Advisor
ICMI
Andrew Gilliam
Andrew Gilliam
Catherine Mattice
Catherine Mattice
CEO/Founder
Civility Partners
Cynthia Long
Cynthia Long
Sr Manager BPR Continuous Improvement
Intuit
David Myron
David Myron
Principal Analyst
Omdia
Diane Durkin
Dianne Durkin
President & CEO
Loyalty Factor
Doug Rabold
Doug Rabold
Principal Consultant
Bold Ray Consulting
Gina Montague
Gina Montague
Support Services Manager
Infinite Campus
Jamie Bowden
Jamie Bowden
Sr. Director of Member Service
Xyngular
Jeff Rumburg
Jeff Rumburg
Managing Partner
MetricNet, LLC
Jim Tincher
Jim Tincher
Founder & CEO
Heart of the Customer
John Goodman
John Goodman
Vice Chairman
CCMC
Jonathan DeVore
Jonathan DeVore
Director of Transformational Services
ScreenSteps
Julie Casteel
Julie Casteel
President
CMO and Chief Strategic Accounts Officer
Justin Robbins
Justin Robbins
President
Metric Sherpa, Inc
Michele Rowan
Michele Rowan
President
Customer Contact Strategies
Leslie O'Flahavan
Leslie O'Flahavan
Owner
E-WRITE
Roy Atkinson
Roy Atkinson
CEO
Clifton Butterfield, LLC
Shawn Phillips
Shawn Phillips
Chief Technology Officer
Heart of the Customer
Murphy Fraser
Murphy Fraser
Consultant, Contact Center & Customer Experience
Avtex
Todd Gladden
Todd Gladden
SVP, Operations
Planmen Consultancy
Paul Inson
Paul Inson
Chief People Officer
ibex
Peter McGarahan
Pete McGarahan
Senior Director, Workplace and Collaboration Services
First American Financial
Rebecca Gibson
Rebecca Gibson
Consultant
Gibson Learning and Performance
Nate Brown
Nate Brown
Senior Director of Customer Experience
Arise Virtual Solutions

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Contact Center Training Workshop

Conference Program

With rapid change affecting contact centers more than ever before, there’s one thing call center professionals can be sure of: the knowledge you gain at ICMI's Contact Center Expo will help you move your contact center forward. Here, you will find 40+ sessions, roundtables and resources covering both the latest industry topics, from chatbots to remote onboarding to metrics, and the insights you seek on essential areas, including WFO and leadership, to ensure you deliver on your business’ strategic goals.

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Become an Exhibitor

98% of the ICMI Community are contact center decision makers and influencers, charged with the mission of evaluating, implementing and purchasing customer care products and solutions. ICMI's Contact Center Expo is where call center professionals go for the most comprehensive selection of technology and services in one location. Don’t miss the critical opportunity to get in front of them as they seek the partners and solutions that will move their contact centers forward in the coming year.

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Contact Center Expo Hall
Contact Center Virtual Event

Peer to Peer Sharing

Connect with like-minded professionals who want to share best practices, solve problems and learn from each other.

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