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ICMI's Contact Center Expo: A Digital Event on May 15, 2024!

Unlike most virtual events which can feel like consecutive webinars, we invest in delivering an interactive, community-focused experience that’s rooted in practical and actionable information and customized networking.
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Join us in Orlando for ICMI's Contact Center Expo!

Get ready for 2024's ICMI Contact Center Expo!

Loews Royal Pacific Resort at Universal Orlando | October 21 - 24, 2024

More information to come- Stay Tuned!
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Contact Center Expo 2023

We had so much fun! Check out our photo's!
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Call for Speakers!

Are you ready to share your expertise with the contact center community? Now is the time to put your thoughts together and submit your proposal for ICMI's Contact Center Expo in Orlando, FL on
October 21 - 24, 2024.

Opening March 5, 2024
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Become an Exhibitor

ICMI's Contact Center Expo unites professionals looking to enhance the customer experience with the latest technologies and services. Don't miss the chance to meet them online and in person in 2024!
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What Our Attendees Say

"This conference was well organized, had excellent speakers, and an engaged audience."

Lindsay Zarr
Customer Solutions Manager , North American Bancard

"Breakout sessions were very informative and learnings can be applied immediately to improve my business."

Rob Ryan
VP Member Services , Life Lock

“The quality of the speakers was excellent and the relevance of the topics was spot on. The keynote speakers were great also. I definitely feel I got my money's worth.”

Susan Litt
Customer Service Manager , Green Shield Canada

"A great opportunity to understand emerging issues and trends, technical possibilities, and real-life examples of centers and issues.”

Marc Hassen
Claims Services Director , Auto Club Group

"I really enjoy seeing what other organizations are doing to meet customer expectations. Through the experiences of others, we learn how our business can best adopt new technology and methods of servicing customers to remain competitive."

Kevin Walker
Customer Care Section Manager , Volkswagen Credit

“The quality of the presenters was very good and I learned a lot of valuable takeaways. I have 3 pages of typed notes.”

Jessica Zupfer
Phone Bank Manager , Bremer Financial

"Quality was a great take away and social networking too. I have come back with a lot of new quality documentation procedures that I want to start in my center."

Cynthia Brittain
Customer Contact Center Manager , Virginia Workers' Compensation Commission

Conference Program

With rapid change affecting contact centers more than ever before, there’s one thing call center professionals can be sure of the knowledge you gain at ICMI's Contact Center Expo: A Digital Experience will help you move your contact center forward. Here, you will find sessions, roundtables and resources covering both the latest industry topics, from chatbots to remote onboarding to metrics, and the insights you seek on essential areas, including WFO and leadership, to ensure you deliver on your business’ strategic goals.

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Become an Exhibitor

ICMI’s Contact Center Expo is the last industry event of the year and the perfect opportunity to end the year strong while building momentum for the new year. Don’t miss your chance to join key players as they showcase their cutting-edge tech to hundreds of contact center and customer service leaders.

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Peer to Peer Sharing

Connect with like-minded professionals who want to share best practices, solve problems and learn from each other.

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