CC Expo is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Call for Speakers is Open!

Share your insights with the contact center community. Submission deadline extended until March 24, 2023!
Learn More

Mark Your Calendars

ICMI's Contact Center Expo: A Digital Experience is coming back this May! Mark your calendars and register now for free!
Take Me to Registration

Thank You!

We are grateful to everyone who took part in ICMI's Contact Center Expo 2022!
View Photo Highlights

Become an Exhibitor

ICMI's Contact Center Expo unites professionals looking to enhance the customer experience with the latest technologies and services. Don't miss the chance to meet them online and in person in 2022!
Get More Information


Dynamic thought leaders that will have you entertained, inspired, and excited to make improvements! Expert and experienced, these headline speakers will share how to be an authentic, impactful and influential leader that turns problems into massive opportunities to create your own customer experience magic!

The Best Story Wins in Business and Beyond!
Matthew Luhn
Film Director
Courageous Cultures: Building Teams of Micro-Innovators, Problem Solvers, and Customer Advocates
Karin Hurt
Former Verizon Wireless Executive, and an Inc. Magazine Great Leadership Speaker


Get insights on mastering critical topics and issues affecting the contact center straight from the practitioners who are getting it done.

Brad Cleveland
Brad Cleveland
Senior Advisor
Diane Durkin
Dianne Durkin
President & CEO
Loyalty Factor
Jeff Rumburg
Jeff Rumburg
Managing Partner
MetricNet, LLC
John Goodman
John Goodman
Vice Chairman
Josh Streets
Josh Streets
Scoreboard Group
Justin Robbins
Justin Robbins
Metric Sherpa, Inc
Leslie O'Flahavan
Leslie O'Flahavan
Michele Rowan
Michele Rowan
Customer Contact Strategies
Nate Brown
Nate Brown
CX Accelerator

View All Speakers

Free Registration Available Now

Register Me!
Contact Center Training Workshop

Conference Program

With rapid change affecting contact centers more than ever before, there’s one thing call center professionals can be sure of: the knowledge you gain at ICMI's Contact Center Expo will help you move your contact center forward. Here, you will find 40+ sessions, roundtables and resources covering both the latest industry topics, from chatbots to remote onboarding to metrics, and the insights you seek on essential areas, including WFO and leadership, to ensure you deliver on your business’ strategic goals.

View Agenda

Become an Exhibitor

98% of the ICMI Community are contact center decision makers and influencers, charged with the mission of evaluating, implementing and purchasing customer care products and solutions. ICMI's Contact Center Expo is where call center professionals go for the most comprehensive selection of technology and services in one location. Don’t miss the critical opportunity to get in front of them as they seek the partners and solutions that will move their contact centers forward in the coming year.

Get More Information
Contact Center Expo Hall
Contact Center Virtual Event

Peer to Peer Sharing

Connect with like-minded professionals who want to share best practices, solve problems and learn from each other.

Register Now