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Unlock Your CX Superpowers

Experience the power of live keynotes, full and half-day workshops, networking receptions, ICMI Global Awards Party, and so much more! Use promo code SUPERHERO250 to save $250 off any conference pass.
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Safe + Secure This September

Are you ready for a live event? ICMI Contact Center Expo is coming to Dallas this September and you can feel safe knowing that health and safety is a priority with our Informa AllSecure commitment to safety.
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Thought-provoking. Dynamic. Authentic.

Turn challenges into massive opportunities with our inspiring and entertaining keynotes speakers.
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Become an Exhibitor

ICMI's Contact Center Expo unites professionals looking to enhance the customer experience with the latest technologies and services. Don't miss the chance to meet them in person this September!
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Celebrating the Reunion of the Contact Center Community

ICMI Contact Center Expo is a multi-day event in Dallas, TX with live keynotes, full and half-day workshops, networking receptions, the ICMI Global Contact Center Awards Party, expo hall, and more ways to connect with the contact center community.

Attend Contact Centter Expo
Why You Should Attend

The education. The networking. The solutions. It's all here in the event designed for contact center professionals.

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Contact Center Expo AGenda
See the Agenda

From pre-show discussion groups and 30+ sessions, see the program that will move your contact center forward.

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Contact Center Expo Passes and Pricing
Get Your Pass

Choose the pass that meets your goals and business needs. There’s something for every role and every contact center.

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Thought-provoking keynotes, actionable conference sessions, networking opportunities! Join us this September in Dallas, TX!

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Keynotes

Dynamic thought leaders that will have you entertained, inspired, and excited to make improvements! Expert and experienced, these headline speakers will share how to be an authentic, impactful and influential leader that turns problems into massive opportunities to create your own customer experience magic!

 
Innovate the Way You Innovate: Instilling a Pervasive Culture of Innovation
 
Stephen Shapiro
Innovation Evangelist and Author
 
Making #HybridTeams Awesome
 
Hannah Ubl
Co-Founder, Good Company Consulting
 
Connecting the Workplace and Life Through F.U.N.
 
Paul Long
Speaker, Author, Master of Shenanigans, and Former Director of Call Center Operations at Farmers Insurance

Speakers

Get insights on mastering critical topics and issues affecting the contact center straight from the practitioners who are getting it done.

	Anne-Palmerine
Anne Palmerine
VP, Customer Engagement and Enrollment Services
UPMC Health Plan
Brittany Noble
Brittany Noble
Senior SCO East Manager
Amica Mutual Insurance
Catherine Mattice
Catherine Mattice-Zundel
CEO/Founder
Civility Partners
David Burgoyne
David Burgoyne
Senior SCO West Manager
Amica Mutual Insurance
Gina Montague
Gina Montague
Support Services Manager
Infinite Campus
Glynis Devine
Glynis Devine
Currency-Driven Performance Expert
Jeff Rumburg
Jeff Rumburg
Managing Partner
MetricNet, LLC
Jeff Toister
Jeff Toister
President
Toister Performance Solutions, Inc.
Joy Minnich
Joy Minnich
SCO Central Manager
Amica Mutual Insurance
Lea Brovedani
Lea Brovedani
President
Lea Brovedani
Linda Westendorf
Linda Westendorf
Vice President-Global Support & Operations
Hulu
Michele Rowan
Michele Rowan
President
WFHAlliance
Othmar Mueller von Blumencron
Othmar von Blumencron
EVP
VIPDesk
Tom Wilk
Thomas Wilk
IT Manager
Carnegie Mellon University
Carol Marshall
Carol Marshall
VP of Operations
ActivEngage, Inc.
Eric Mackowitz
Eric Mackowitz
AVP, Service Center Operations
Amica Mutual Insurance Company
Ted-Stodolka
Ted Stodolka
VP and Chief Care Officer
Hallmark Cards

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Thought-provoking keynotes, actionable conference sessions, networking opportunities! Join us this September in Dallas, TX!

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Contact Center Training Workshop

Conference Program

With rapid change affecting contact centers more than ever before, there’s one thing call center professionals can be sure of: the knowledge you gain at ICMI Contact Center Expo will help you move your contact center forward. Here, you will find 100+ sessions, roundtables and resources covering both the latest industry topics, from chatbots to COVID-19, and the insights you seek on essential areas, including WFO and leadership, to ensure you deliver on your business’ strategic goals.

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Become an Exhibitor

98% of the ICMI Community are contact center decision makers and influencers, charged with the mission of evaluating, implementing and purchasing customer care products and solutions. ICMI Contact Center Expo is where call center professionals go for the most comprehensive selection of technology and services in one location. Don’t miss the critical opportunity to get in front of them as they seek the partners and solutions that will move their contact centers forward in the coming year.

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Contact Center Expo Hall
Contact Center Virtual Event

Peer to Peer Sharing

Whether you participate in a full or half-day workshop, attend a breakfast briefing, or just meet someone in passing, you'll be sure to connect with like-minded professionals who want to share best practices, solve problems and learn from each other.

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Sponsors