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Moving Forward Together
Our community shines brightest when we come together to share our stories, experience and learnings. This October, ICMI Contact Center Expo - A Digital Experience, promises to be unlike any other virtual event you may have encountered before. Join our digital experience for what will be an uplifting way for you to recharge, refocus and reinvent yourself and your organization.

Get a sneak preview of the digital experience


A Virtual Event, But Better

ICMI Contact Center Expo - A Digital Experience is an industry gathering over 2 days featuring live keynotes, interactive sessions along with robust networking through AI-powered matchmaking, group chats, roundtables, happy hours and more ways to connect.


That's what ICMI does. We make contact centers better.

Feel the Excitement and Make Plans Today!

Preview our Digital Experience Platform

See Why You Belong at ICMI Expo

What Our Attendees Say

"This conference was well organized, had excellent speakers, and an engaged audience."

Lindsay Zarr
Customer Solutions Manager , North American Bancard

"Breakout sessions were very informative and learnings can be applied immediately to improve my business."

Rob Ryan
VP Member Services , Life Lock

“The quality of the speakers was excellent and the relevance of the topics was spot on. The keynote speakers were great also. I definitely feel I got my money's worth.”

Susan Litt
Customer Service Manager , Green Shield Canada

"A great opportunity to understand emerging issues and trends, technical possibilities, and real-life examples of centers and issues.”

Marc Hassen
Claims Services Director , Auto Club Group

"I really enjoy seeing what other organizations are doing to meet customer expectations. Through the experiences of others, we learn how our business can best adopt new technology and methods of servicing customers to remain competitive."

Kevin Walker
Customer Care Section Manager , Volkswagen Credit

“The quality of the presenters was very good and I learned a lot of valuable takeaways. I have 3 pages of typed notes.”

Jessica Zupfer
Phone Bank Manager , Bremer Financial

"Quality was a great take away and social networking too. I have come back with a lot of new quality documentation procedures that I want to start in my center."

Cynthia Brittain
Customer Contact Center Manager , Virginia Workers' Compensation Commission

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