ICMI Contact Center Expo & Conference 2019
Hotel Deadline Extended to April 25, 2019 - Book Now!

CASE STUDIES FROM TOP-TIER ORGANIZATIONS

Gain practical take-a-ways from leaders who've done what you want to do.
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The Most Comprehensive Program for Contact Center Professionals!

  • Six Key Learning Tracks
  • Case Studies from Brands You Recognize
  • Exclusive Tours of Local Contact Centers
  • Workshops to Dig Deeper into Areas of Interest
  • Full-Day Training from ICMI Certified Instructors
  • Networking to Make Professional Connections

Watch the 2018 Recap Video!


I learned so much and I have come back to my contact center with new enthusiasm and great ideas for improvement.

Lonnie Gridley, Contact Center Director, Progressive Finance

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   © 2019 UBM, All Rights Reserved.

   © 2019 UBM, All Rights Reserved.