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ICMI Global Contact Center Awards


Thanks to everyone who entered the ICMI 2022 Global Contact Center Awards!

ICMI's Global Contact Center Awards program is a comprehensive awards program dedicated to the customer service industry. Here are the 2022 award finalists:

Individual Awards

Best Contact Center Agent

  • Darren Anson, Frontier
  • Amanda Bickley, WebMD Health Services
  • Gloria Felts, WebMD Health Services
  • Tiffany Ireland, WebMD Health Services
  • Jessica Williams, WebMD Health Services

Best Contact Center Manager

  • Patricia Hanley, UPMC Health Plan
  • Bonita Hoermann, United Healthcare
  • Sarah Koop, WebMD Health Services
  • Trish Panibio, Peak Support

Best Contact Center Supervisor

  • Jaba Chincharauli, Frontier
  • Clark Lindstone, United Healthcare - Provider Services Operations
  • Kathryn Thomas, Navy Federal Credit Union
  • Darlene Unger, Showdown Displays

Best Contact Center Trainer

  • Pat Ricken, Transparent BPO

Best Outsourcing Provider

  • Callzilla
  • Liveops
  • Peak Support
  • Simply Contact

Customer Hero Award

  • Darlene Unger, Showdown Displays
  • Davy Kesner, Frontier
  • Group Awards

Group Awards 

Best Contact Center Culture

  • Alorica
  • Navy Federal Credit Union
  • OneCause - Customer Service Team
  • Showdown Displays
  • UPMC Health Plan Member Services

Best Digital Customer Experience

  • Concentrix & Grypp Corp
  • Hallmark Care
  • ibex
  • Nationwide Insurance - Personal Lines Servicing
  • Newfold Digital - Contact Center

Best Learning and Development Program

  • Alorica
  • Liveops
  • Trex: Training & Development Team

Best New Technology Solution

  • Grypp Corp & Concentrix
  • Infinity - Conversation Analytics
  • Observe.AI
  • UPMC Health Plan - Member Services
  • Verint

Best Strategic Value to the Organization

  • Concentrix & Grypp Corp
  • Gusto
  • Intuit CGCS BPR & Continuous Improvement Team
  • Nationwide Insurance - Underwriting and Processing Simplification Team

Best Small Contact Center

  • OneCause Customer Service Team
  • Society for Human Resource Management Knowledge Center

Best Medium Contact Center

  • DHL Express UAE - Contact Center Team
  • Showdown Displays
  • Visions Federal Credit Union Contact Center
  • WebMD Health Services
  • Zeiders Enterprises, Inc. 

Best Large Contact Center

  • ACT Customer Support
  • Avetta
  • MSC Industrial Supply
  • Newfold Digital
  • UnitedHealthcare - Provider Services

Winners will be announced at ICMI Contact Center Expo in October!