ICMI Global Contact Center Awards
Thanks to everyone who entered the ICMI 2022 Global Contact Center Awards!
ICMI's Global Contact Center Awards program is a comprehensive awards program dedicated to the customer service industry. Here are the 2022 award finalists:
Individual Awards
Best Contact Center Agent
- Darren Anson, Frontier
- Amanda Bickley, WebMD Health Services
- Gloria Felts, WebMD Health Services
- Tiffany Ireland, WebMD Health Services
- Jessica Williams, WebMD Health Services
Best Contact Center Manager
- Patricia Hanley, UPMC Health Plan
- Bonita Hoermann, United Healthcare
- Sarah Koop, WebMD Health Services
- Trish Panibio, Peak Support
Best Contact Center Supervisor
- Jaba Chincharauli, Frontier
- Clark Lindstone, United Healthcare - Provider Services Operations
- Kathryn Thomas, Navy Federal Credit Union
- Darlene Unger, Showdown Displays
Best Contact Center Trainer
- Pat Ricken, Transparent BPO
Best Outsourcing Provider
- Callzilla
- Liveops
- Peak Support
- Simply Contact
Customer Hero Award
- Darlene Unger, Showdown Displays
- Davy Kesner, Frontier
- Group Awards
Group Awards
Best Contact Center Culture
- Alorica
- Navy Federal Credit Union
- OneCause - Customer Service Team
- Showdown Displays
- UPMC Health Plan Member Services
Best Digital Customer Experience
- Concentrix & Grypp Corp
- Hallmark Care
- ibex
- Nationwide Insurance - Personal Lines Servicing
- Newfold Digital - Contact Center
Best Learning and Development Program
- Alorica
- Liveops
- Trex: Training & Development Team
Best New Technology Solution
- Grypp Corp & Concentrix
- Infinity - Conversation Analytics
- Observe.AI
- UPMC Health Plan - Member Services
- Verint
Best Strategic Value to the Organization
- Concentrix & Grypp Corp
- Gusto
- Intuit CGCS BPR & Continuous Improvement Team
- Nationwide Insurance - Underwriting and Processing Simplification Team
Best Small Contact Center
- OneCause Customer Service Team
- Society for Human Resource Management Knowledge Center
Best Medium Contact Center
- DHL Express UAE - Contact Center Team
- Showdown Displays
- Visions Federal Credit Union Contact Center
- WebMD Health Services
- Zeiders Enterprises, Inc.
Best Large Contact Center
- ACT Customer Support
- Avetta
- MSC Industrial Supply
- Newfold Digital
- UnitedHealthcare - Provider Services