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ICMI Global Contact Center Awards


Thanks to everyone who entered the ICMI 2022 Global Contact Center Awards! We will announce the finalists at July 7, 2022! Stay tuned!

ICMI's Global Contact Center Awards program is a comprehensive awards program dedicated to the customer service industry. It honors and recognizes the companies, contact centers, and individuals that provide a platform for leadership, vision, innovation, and strategic accomplishments in the profession and their industries.

For more than 15 years, ICMI, the leading global provider of comprehensive resources for customer service professionals, has organized and managed this awards program. 

Categories include: 

Best Contact Center Agent

Best Contact Center Supervisor

Best Contact Center Manager

Best Contact Center Trainer

Best Contact Center Workforce Manager

Customer Hero of the Year

Lifetime Achievement Award

Best Small, Medium, or Large Contact Center

Best Strategic Value to the Organization

Best Contact Center Culture

Best Digital Customer Experience

Best Learning and Development Program

Best Outsourcing Provider

Best New Technology Solution

Winners will be announced at ICMI Contact Center Expo in October!