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Exhibitors

Looking for the right technology to improve contact center operations or the customer experience? Our buzzing Virtual Expo Hall helps you discover and evaluate 50+ top solution providers!  Bring your team to take full advantage and explore all the incredible products and services that are available to assist you!

 

Conference Host

ICMI

Website: https://www.icmi.com
Twitter: https://twitter.com/CallCenterICMI
LinkedIn: https://www.linkedin.com/company/38883/admin/
Product Categories: Training, on-site or virtual, Workforce Optimization/Performance Mgmt, Customer Experience

ICMI has been at the forefront of improving customer experiences for over 30 years. We are 100% focused on empowering contact center professionals to improve their skills, advance their career, and enhance the performance of their organizations. More than 50,000 organizations worldwide have joined ICMI on a collective journey to elevate the customer experience through training, events, consulting and information resources.

Whether it be measuring a contact center’s effectiveness, identifying their omni-channel strategy, assessing their operations, providing tools to manage and motivate their teams, or creating a technology roadmap, ICMI's experienced and dedicated team of industry insiders, trainers, speakers and consultants are committed to helping you raise the strategic value of your contact center.

Diamond

NICE inContact

Website: http://www.niceincontact.com
Twitter: https://www.twitter.com/incontact
LinkedIn: https://www.linkedin.com/company/niceincontact
Product Categories: Cloud Solutions, Workforce Optimization/Performance Mgmt, Customer Experience

NICE inContact works with organizations of all sizes to create extraordinary and trustworthy customer experiences. With NICE inContact CXone™, the industry’s most complete cloud customer experience platform, we enable exceptional agent and customer experiences—every time and on every channel.

Diamond

Salesforce

Website: https://www.salesforce.com/
Product Categories: Cloud Solutions, Multichannel/Omnichannel Suites, Artificial Intelligence

Service Cloud, the world’s #1 intelligent customer service platform, enables companies to transform the customer experience with smart customer service conversations across every channel. Whether engaging customers via messaging, video, communities, web chat, in-app, email, phone or even communicating directly with connected products, Service Cloud helps leading brands use service as a competitive advantage by delivering personalized, connected customer service experiences across every channel. Companies that have deployed Service Cloud have seen an average 22 percent decrease in support costs and 28 percent increase in agent productivity according to a third-party research report sponsored by Salesforce.

Platinum

Bold360 by LogMeIn

Website: https://www.bold360.com/
Twitter: https://twitter.com/Bold360
Product Categories: Self-Service Tools, Social Media / Chat / Mobile Support, Artificial Intelligence

Bold360 is the ultimate customer engagement solution delivering the richest possible customer profiles and fastest time-to-value. Bold360 provides the digital channels and tools needed to engage and support consumers as they seamlessly move across self-service and agent-assisted channels including chat, email, messaging and social, while presenting agents with the full context of those interactions in one intuitive interface. Leveraging the power of AI, Bold360 helps personalize and enhance every engagement, no matter where it takes place – liberating agents to do what they're best at, being human. It helps you deliver fundamentally better customer experiences, more easily – no matter the problem, channel or device. Bold360 delivers groundbreaking intelligence with out of the box simplicity, improving contact center efficiencies and delivering richer and more personalized customer experiences that build loyalty, advocacy and grow share of wallet. For more information, visit www.bold360.com.

Platinum

Genesys

Website: http://www.genesys.com/
Twitter: https://www.twitter.com/Genesys
LinkedIn: https://www.linkedin.com/company/Genesys
Product Categories: Cloud Solutions, Artificial Intelligence, Customer Experience

Genesys powers 25 billion of the worldÍs best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.

Platinum

IntelePeer

Website: https://www.intelepeer.com/

Platinum

Twilio

Website: https://www.twilio.com/

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications. By making communications a part of every software developer's toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.


Global Vision

Sharpen

Website: https://sharpencx.com/
Twitter: https://www.twitter.com/sharpentech
LinkedIn: https://www.linkedin.com/company/sharpentech/
Product Categories: Agent Desktop Software, Multichannel/Omnichannel Suites, Quality Monitoring & Coaching

Sharpen is the agent-first contact center platform providing an easier, simpler way to provide customer service on a global scale. Their cloud-native platform uses any mix of the leading service providers to give perfect voice quality, and A.I. powered communications with no regional boundaries. The platform is HIPAA & PCI compliant, carries a financially-backed 99.999% uptime guarantee, and all data is encrypted at rest and in transit.

With a better approach to omni-channel and the full range of mission-critical features, Sharpen provides a clear path for contact centers to move away from legacy products. Deep analytics and multiple levels of customization options help businesses grow even farther in their efforts to provide better customer experiences.

Sharpen’s focus on the agent experience is helping businesses of all kinds find ROI through agent improvement, cost savings, and increases in CSAT ratings.

Gold

Cisco

Website: https://www.cisco.com/c/en/us/products/contact-center/index.html
Twitter: https://www.twitter.com/CiscoCollab
LinkedIn: https://www.linkedin.com/showcase/cisco-collaboration/
Product Categories: Analytics Software/Customer Analytics, Cloud Solutions, Multichannel/Omnichannel Suites

Cisco delivers the most complete collaboration suite of cloud calling, meetings, team collaboration and contact center solutions with world-class devices and headsets.

With more than 36,000 customers with 3.6M+ agents, and over 1,500 partners globally, Cisco Contact Center solutions empower companies to move from delivering isolated customer experiences to delivering cohesive customer journeys, and provide a full-featured contact center solution in cloud, on-premises, or hybrid deployments. Advanced cloud services are available across the portfolio to further enhance agent and customer experiences. Cisco offers a graceful migration path to cloud and the greatest investment protection plan along the way.

Gold

RingCentral, Inc

Website: https://www.ringcentral.com/
Twitter: https://twitter.com/RingCentral
LinkedIn: https://www.linkedin.com/company-beta/60868/
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Multichannel/Omnichannel Suites, Workforce Optimization/Performance Mgmt

RingCentral, Inc. (NYSE: RNG) is a leading provider of cloud Message Video Phone (MVP), customer engagement and contact center solutions for businesses worldwide. More flexible and cost-effective than legacy on-premise PBX and video conferencing systems that it replaces, RingCentral empowers modern mobile and distributed workforces to communicate, collaborate, and connect via any mode, any device, and any location. RingCentral’s open platform integrates with leading third-party business applications and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.

Gold

Lifesize

Website: https://www.serenova.com/
Twitter: https://www.twitter.com/SerenovaShine
LinkedIn: https://www.linkedin.com/company/serenova
Product Categories: Cloud Solutions, Multichannel/Omnichannel Suites, Workforce Optimization/Performance Mgmt

Lifesize (formerly Serenova) delivers immersive communication experiences for the global enterprise. Our complementary suite of award-winning cloud contact center and cloud video conferencing solutions empowers organizations to elevate workplace collaboration, boost employee productivity and improve customer experiences from anywhere and from any device. To learn more about our analyst-recognized solutions and see why tens of thousands of leading organizations like RBC, Yale University, Pearson, Salvation Army, Shell Energy and NASA rely on Lifesize for mission-critical business communications, visit www.lifesize.com or www.serenova.com.


Gold

Talkdesk

Website: https://www.talkdesk.com/
Twitter: https://twitter.com/Talkdesk
LinkedIn: https://www.linkedin.com/company/talkdesk/
Product Categories: Agent Desktop Software, Contact Center Resources, Multichannel/Omnichannel Suites

Talkdesk Enterprise Cloud Contact Center platform empowers companies to make customer experience their competitive advantage. Combining enterprise performance at scale with consumer simplicity, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,800 innovative companies around the world, including 2U, Canon, IBM, Peloton and Trivago, rely on Talkdesk’s culture of innovation to feed their CX obsession. Learn more and request a demo at www.talkdesk.com.

Silver

Calabrio, Inc.

Website: https://www.calabrio.com/
Twitter: https://www.twitter.com/calabrio
LinkedIn: https://www.linkedin.com/company/calabrio-inc
Product Categories: Analytics Software/Customer Analytics, Workforce Optimization/Performance Mgmt, Artificial Intelligence

Calabrio is revolutionizing the way enterprises engage their customers with Calabrio ONE, a unified workforce optimization (WFO) suite—including call recording, quality management, workforce management, voice-of-the-customer analytics, and advanced reporting—that records, captures and analyzes customer interactions to provide a single view of the customer, and improve the overall agent and customer experience. Calabrio ONE is easy to use, accessible from any location, and empowers management to align activities and resources quickly with the demands of today’s remote-friendly, multichannel customer. The secure platform has a lower total cost of ownership and can be set up and expanded on a public, private or hybrid cloud.

Silver

Emmersion

Website: https://emmersion.ai/
Twitter: https://twitter.com/EmmersionAI
LinkedIn: https://www.linkedin.com/company/emmersion-ai/

Emmersion has developed AI-driven, fully-automated language assessments that provide accurate and immediate reports in English, Spanish, French, German, Italian, and more. With these assessments, contact centers throughout the world hire and retain the best talent, reduce high turnover, improve customer satisfaction scores, and streamline applicant language screening. For more information, please visit www.emmersion.ai.


Silver

Five9

Website: http://www.five9.com
Twitter: https://www.twitter.com/Five9
LinkedIn: https://www.linkedin.com/company/five9
Product Categories: Agent Desktop Software, Cloud Solutions, Multichannel/Omnichannel Suites, Artificial Intelligence

With Five9 Genius™ the Intelligent Cloud Contact Center we are on a mission to help you transform your contact center and make geniuses of your agents so you can deliver experiences your customer will love.  These elevated expectations are forcing businesses to reimagine their customer experience strategy. Five9 is here to help you transform your contact center and make geniuses of your agents so they can deliver experiences customers love.  Five9 has the technology, industry, and contact center experience to help you succeed. Whether you choose Five9 inbound, outbound, or our blended solution, you are equipped with a system designed to support all types of business and industry applications.


Silver

ServiceNow

Website: https://www.servicenow.com/solutions/csm
Twitter: https://twitter.com/servicenow
LinkedIn: https://www.linkedin.com/company/servicenow/
Product Categories: Agent Desktop Software, Cloud Solutions, Knowledge Management

ServiceNow Customer Service Management
Solve your customers’ problems with ServiceNow® Customer Service Management. Bring front, middle, and back offices together for resolving issues permanently by breaking down silos and automating processes across teams using digital workflows. Proactively address customer issues to prevent downtime by monitoring the health of customers’ products and services to identify potential issues. Instantly handle common customer requests with automated solutions that increase the use of self-service. You benefit from increased customer satisfaction, lower costs, and greater service capacity.

Silver

Vonage

Website: https://business.vonage.com
Twitter: https://twitter.com/Vonage
LinkedIn: https://www.linkedin.com/company/vonage/

Vonage, a global cloud communications leader, helps businesses accelerate their digital transformation. Vonage's Communications Services Platform is fully programmable and allows for the integration of Video, Voice, Chat, Messaging and Verification into existing products, workflows and systems. Vonage's fully programmable unified communications and contact center applications are built from the Vonage platform and enable companies to transform how they communicate and operate from the office or anywhere, providing enormous flexibility and ensuring business continuity. Vonage Holdings Corp. is headquartered in New Jersey, with offices throughout the United States, Europe, Israel, Australia and Asia.

8x8

Website: https://www.8x8.com/
Twitter: https://www.twitter.com/8x8
LinkedIn: https://www.linkedin.com/company/8x8
Product Categories: Cloud Solutions, Workforce Optimization/Performance Mgmt, Customer Experience

8x8, Inc. is transforming the future of business communications as a leading Software-as-a-Service provider of voice, video, chat, contact center, and enterprise-class API solutions powered by one global cloud communications platform. 8x8 empowers workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. Real-time business analytics and intelligence provide businesses unique insights across all interactions and channels so they can delight end-customers and accelerate their business. For additional information, visit www.8x8.com, or follow 8x8 on LinkedIn, Twitter and Facebook.

ASC Technologies

Website: https://asctechnologies.com/english/index.html
Twitter: https://twitter.com/ASCTechnologies
LinkedIn: https://www.linkedin.com/organization-guest/company/asc-telecom-ag
Product Categories: Analytics Software/Customer Analytics, Cloud Solutions, Workforce Optimization/Performance Mgmt

ASC is a worldwide leading software provider of omni-channel recording, quality management and analytics addressing all enterprises with recording needs, especially contact centers, financial institutions and public safety organizations. ASC records, analyzes and evaluates interactions across all media, either as an on-premise or cloud solution. Headquartered in Germany and with subsidiaries in United Kingdom, France, Spain, Switzerland, Romania, Dubai, United States, Brazil, Mexico, Hong Kong, Japan and Singapore as well as a worldwide service network, ASC is a powerful global player in its industry.

Blue Prism

Website: http://www.blueprism.com/

CallMiner

Website: https://callminer.com/
Twitter: https://www.twitter.com/CallMiner
LinkedIn: https://www.linkedin.com/company/callminer
Product Categories: Analytics Software/Customer Analytics, Artificial Intelligence, Customer Experience

CallMiner empowers organizations of any size to extract and act on intelligence from customer interactions and feedback, including live and recorded calls, chat, email, social platforms and surveys, for improving customer experience, sales, marketing, compliance, and agent and customer engagement center performance. Highlighted by multiple customer achievement awards, including eight Speech Technology implementation awards in the past six years, CallMiner was recently named a leader in the industry analyst report Forrester New Wave: AI-Fueled Speech Analytics Solutions, Q2 2018. www.callminer.com.

Canon

Website: http://www.cits.canon.com
LinkedIn: https://www.linkedin.com/company/canon-its
Product Categories: Contact Center Resources, Outsourcing, Social Media / Chat / Mobile Support

We are the award-winning customer support team behind Canon USA, the brand name that consumers have come to trust for over 20 years.

We offer your company the same exceptional customer support that built Canon. Our experienced team, located in the US, can help you stay connected with your customers 24/7/365.

We’ve got your customer service needs covered, whether that means phone sales and support, chat and social media services, actionable reporting and intelligence guidance, or strategic process consultation.

Our experienced team, located in New Mexico and Virginia, becomes an essential extension of your business, representing your brand image, your mission, and your values. It’s simple really: first you help us learn all about your products and services, then we build an empathetic and compassionate connection with your customers that delivers results you can see.

EasyVista

Website: https://www.easyvista.com/
Twitter: https://twitter.com/EasyVista
LinkedIn: https://www.linkedin.com/company/easyvista/

EasyVista is a global software provider of intelligent support automation solutions for organizations looking to improve customer satisfaction while keeping costs low. EV Self Help is an intelligent knowledge management and self-service software that makes it easy to automate processes for support agents and provide answers to customers on self-service portals, websites, or through chatbots and virtual support agents. Leveraging the power of self-help technology and conversational AI, EasyVista helps organizations create customer-focused support experiences, improve agent productivity, reduce operating costs, and increase customer satisfaction.

Edify

Website: https://www.edify.cx/
Twitter: https://www.twitter.com/edifycx
LinkedIn: https://www.linkedin.com/company/edify-labs
Product Categories: Agent Desktop Software, Cloud Solutions, Multichannel/Omnichannel Suites

Edify connects businesses with customers and employees with each other. The company’s Business Communications as a Service (BCaaS) platform, Huddle, is the only one that unites unified communications (UC), contact center (CC) and communications platform (API) functionality in a single software solution that lets users move seamlessly among channels within one conversation. Edify removes all the risk of using its cloud-based platform with five free users forever, global availability, real-time redundancy, usage-based pricing and a 100% SLA uptime guarantee.

EPOS

Website: https://www.eposaudio.com/en/us/
LinkedIn: https://www.linkedin.com/company/eposaudio/
Product Categories: Contact Center Hardware, Phone/Data/Internet, Customer Experience

EPOS delivers high-end audio solutions designed for enterprise and gaming. Based on pioneering audio technology, we strive to unleash human potential by perfecting audio experiences and delivering innovative design and performance with all of our audio solutions.

Our headquarters is located in Copenhagen, Denmark, and is a key hub for our business. EPOS builds on more than 115 years of experience in audio innovation. We operate in a global market with offices and partners in more than 30 countries.

Our name, EPOS is derived from Latin and ancient Greek and is used to describe epic stories, speech and poetry. The name encapsulates our dedication to create solutions that enable ways of communication through The Power of Audio™.

Fonolo

Website: https://fonolo.com/
Twitter: https://www.twitter.com/fonolo
LinkedIn: https://www.linkedin.com/company/fonolo
Product Categories: Call Mgmt: ACD, IVR, PBX, CallBack Software, Contact Center Hardware, Contact Center Resources

Fonolo, the industry leader in cloud-based call-back solutions, has revolutionized the way contact centers interact with customers through web, mobile, and voice. The company’s patented call-back technology empowers customers with an innovative alternative to waiting on hold. Fonolo’s award-winning solutions are trusted by a growing list of call centers who aim to enhance the customer experience. From Fortune 500 companies to SMBs, Fonolo is valued by customers for its scalability, expertise, and proven ROI.

Visit fonolo.com to learn how your call center can reduce abandonment rates, smooth out call volume spikes, and lower costs.

Freshworks

Website: https://www.freshworks.com/
LinkedIn: https://www.linkedin.com/company/freshworks-inc/mycompany/
Product Categories: Agent Desktop Software, Multichannel/Omnichannel Suites, Customer Experience

Freshworks provides organizations of all sizes with SaaS customer engagement solutions that make it easy for support, sales, and marketing professionals to communicate effectively with customers for better service and collaborate with team members to resolve customer issues. The company's products include Freshdesk, Freshservice, Freshsales, Freshcaller, Freshteam, Freshchat, Freshmarketer, and Freshrelease. Founded in October 2010, Freshworks Inc. is backed by Accel, Tiger Global Management, CapitalG, and Sequoia Capital India. Freshworks' headquarters are located in San Mateo, California, with global offices in India, UK, Australia, and Germany. The company's cloud-based suite is widely used by over 150,000 businesses around the world including the NHS, Honda, Rightmove, Hugo Boss, Citizens Advice, Toshiba, and Cisco.

Language Link

Website: https://www.language.link/contact-centers/
LinkedIn: https://www.linkedin.com/company/languagelinkll/
Product Categories: Outsourcing, Speech & Language Services, Customer Experience

At Language Link we speak your customer’s language! We are a full-service interpretation provider with native speaking interpreters in more than 240 languages and dialects. We help you deliver a multilingual customer service experience that is both cost-effective and flexible. We’re available 24/7 though our state-of-the-art customer service center. Connect to a knowledgeable, experienced interpreter within seconds via your personal toll-free number, and enjoy access to a dedicated account manager and customized reporting and billing through our client portal. Since 1991, Language Link has partnered with contact centers across multiple industries including: -Legal & Courts -Government -Technology -Healthcare (Language Link is proud to be HIPAA compliant) -Tourism & Hospitality -Manufacturing -General business Visit booth # 421 and learn how to create a world class multilingual experience for your customers.

LiveVox

Website: https://livevox.com/
Twitter: https://twitter.com/LiveVox/
LinkedIn: https://www.linkedin.com/company/livevox/
Product Categories: Analytics Software/Customer Analytics, Quality Monitoring & Coaching, Speech & Language Services

LiveVox is the only one-stop-shop for true omnichannel engagement that unifies modern channels, CRM, and WFO functionality into a single cloud customer engagement platform to optimize the customer experience in today’s digital age. Facilitating over 14B interactions annually, LiveVox makes omnichannel easy by unifying all conversations and interactions in one place. With new features released quarterly, LiveVox remains at the forefront of cloud contact center innovation. Supported by over 450 employees and rapidly growing, we are headquartered in San Francisco with offices in Atlanta, Denver, Bangalore, and Colombia. To learn more, visit LiveVox.com or email us at info@livevox.com.

SecureLogix

Website: https://securelogix.com/
Product Categories: Cloud Solutions, Artificial Intelligence, Customer Experience

SecureLogix delivers a unified call security and authentication solution to enterprise, federal and military markets worldwide. Real-time security policy enforcement capabilities prevent call-level attacks, fraud, and service abuse and disruption. Cloudbased, automated call authentication and spoofing detection services increase contact center security, improve customer experiences and lower contact center costs. Our patented solutions, developed in partnership with the U.S. Department of Homeland Security, have filtered and secured billions of calls over the past 15+ years for some of the world’s largest corporations and military installations. For more information, visit SecureLogix on the Web at www.securelogix.com.

SWPP

Website: http://www.swpp.org/
Twitter: https://www.twitter.com/SWPP_ORG
LinkedIn: https://www.linkedin.com/groups/2777089
Product Categories: Quality Monitoring & Coaching, Training, on-site or virtual, Workforce Optimization/Performance Mgmt

The Society of Workforce Planning Professionals (SWPP) is an organization devoted to facilitating education and networking opportunities among workforce planners in the contact center. SWPP provides its membership with a variety of benefits, including: member-only access to the website; e-mail Tip of the Week; quarterly newsletters with timely articles written by industry experts; regional networking meetings; online forum; free online trainings; and a discount for our professional workforce management certification (CWPP) and the SWPP Annual Conference. For more information, please visit our website at www.swpp.org. Also check out our sister organization, the Quality Assurance & Training Connection, at www.qatc.org.

TASKE Technology

Website: http://www.taske.com/
Product Categories: Agent Desktop Software, Analytics Software/Customer Analytics, Workforce Optimization/Performance Mgmt

TASKE contact center reporting software provides up-to-the-second real-time views of all callers waiting for or speaking with agents, historical reporting on inbound, outbound and internal call activity as well as call search with cradle-to-grave view. Improve contact center service levels and enhance customer retention strategies with TASKE.

UJET

Website: https://ujet.co/
Product Categories: Cloud Solutions, Multichannel/Omnichannel Suites, Customer Experience

UJET is propelling customer experience into the digital age by empowering support organizations to create intelligent workflows, make data actionable, and create a modern business model where organizations have the tools and technology they need to create an immersive, engaging, and one-of-a-kind experience for their customers. UJET is trusted by customer-centric, innovative enterprises, including Google Nest, Instacart, Wag!, Atom Tickets, Getaround, and Grupo Bursatil Mexicano (GBM) to automate contact center processes and provide superior experiences that drive higher customer satisfaction.

Unymira

Website: http://www.unymira.com/en/
Twitter: https://twitter.com/unymira_us
LinkedIn: https://www.linkedin.com/company/unymira-united-states
Product Categories: Multichannel/Omnichannel Suites, Self-Service Tools, Knowledge Management

Unymira is a leading provider of knowledge management and customer service solutions.
Founded in 1977, few companies can boast more experience in the knowledge management field.
Our comprehensive knowledge platform is unique on the market, offering both internal and
external use, self-service, intelligent chatbots, social media integration and more.
We enable customer service agents to find accurate and up-to-date answers quickly, every time.
Contact centers worldwide use our software to maximize productivity, reduce work volume and
offer timely and consistent support in every channel while boosting key KPIs.

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