Product Categories: Agent Desktop Software, Multichannel/Omnichannel Suites, Customer Experience
Founded in 2010 by Girish Mathrubootham and Shan Krishnasamy, Freshworks Inc. is the leading provider of cloud-based customer engagement software. Freshworks’ suite of products include the flagship product, Freshdesk, which allows organizations to support customers across multiple channels such as email, phone, websites, forums, and social media; Freshservice, a cloud-based service desk and IT service management solution; Freshsales, a CRM solution and sales system for high-velocity sales teams; and Freshcaller, a cloud based call center software.
With a total of $149 Million raised in over six rounds of funding, Freshworks is backed by some of the top investment firms in the world – Accel, Tiger Global, CapitalG and Sequoia Capital. Over 100,000 businesses, such as SolarCity, Bridgestone, Cisco, Sony Pictures, 3M and Honda to name a few, use Freshworks’ suite of products to provide their end customers with the best customer experience possible.