TOUR AM4: Zoro
Zoro.com is an eCommerce business that sells millions of products from thousands of brands in the maintenance, repair, and operations (MRO) industry. Launched in May 2011, Zoro has rapidly grown from a warehouse operation of about 20 employees to a hypergrowth enterprise employing more than 300 people.
Much of our reputation and success stems from our best-in-class customer service team. We employ approximately 180 customer service agents across two locations, with a third location opening soon, and about half of our agents work from home full-time. Built on a foundation of innovative practices and engagement, our call center's culture not only encourages retention, growth, and professional development, but also leads to exceptional customer service from people who truly care. We invite conference attendees to take a tour at our second campus on the 16th floor of 500 W. Madison, above the Ogilvie Transportation Center in downtown Chicago (about a half mile from the conference site).