ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

ICMI
Contact Center Training
Contact Center Insider Subscribe Now
AI Contact Center Training
Contact Center Consulting Solutions
ICMI's Mission

We champion contact centers and their people, and our mission is to make both better every day.

No other organization understands the contact center’s focus on improvement like ICMI does. We take great pride in improving customer experiences and producing optimal business results.

Learn More
Contact Center Training
Contact Center Insider Newsletter
Contact Center Training
Call Center Consulting
Industry Awards
Industry Events
Resources & Events

We champion contact centers and their people, and our mission is to make both better every day.

No other organization understands the contact center’s focus on improvement like ICMI does. We take great pride in improving customer experiences and producing optimal business results. You can count on us for call center customer service training and call center consulting to help you provide exceptional service.

Find the Best Contact Center Courses

Stay relevant in the constantly evolving contact center industry. ICMI offers vital training that will propel your career forward. Our live virtual call center courses equip you for success. Enhance customer service, optimize operations, and cultivate leadership skills through our virtual and private group training. Topics span customer service, AI and automation, quality monitoring, workforce management, and customer experience. Access customized contact center training, from basic to advanced management levels.