Contact Center Training - Education | ICMI Contact Center Training - Education | ICMI

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Dallas, TX | October 12-14, 2020
Dallas Sheraton

Why Attend

You Belong at ICMI Contact Center Connections!

Investing in yourself, learning, hearing what others are doing, the challenges they've overcome and how they did it, making professional contacts to build your support system, seeing the latest technology solutions to grow your organization -- it's all here at Contact Center Connections -- just waiting on you to make the commitment to move forward. Join your peers in Chicago, October 28-30. You deserve it!

Jay Baer, featured keynote, has a special message to share.


Past Attendees Share 5 Great Reason Why You Should Attend:

  1. Forward-thinking program focused on future contact center trends
  2.  A refreshingly real environment with down-to-earth attendees
  3. The diverse speakers are the undisputed voices of the industry
  4. Approachable vendors share the latest solutions in our casual Demo Hall
  5. It’s where contact center professionals really join forces

 “Topics were right on with the pain points we deal with day to day within our Contact Center and offered great solutions and ideas.” - CYNDY N., CUSTOMER SVC TRAINING MANAGER,  SNOHOMISH COUNTY PUBLIC UTILITY DISTRICT

Trust the advice of your peers. You'll be glad you took the time away from the office to attend this year!

Need help convincing your manager?

Let us help with this "Convince Your Manager" kit - it has everything you need to build your case!

See What Contact Center Connections is all about!

    "I’ve attended customer care and contact center events for the last 10+ years, and ICMI’s events have no comparison. Industry event are now a dime a dozen, but none take the care in selecting speakers, topics relevant to our industry, and venue like ICMI. Session are always interactive and participatory, allowing attendees to ask the questions that keep us up at night and to network with our peers at a level that is fun, engaging, and balanced. The entire ICMI staff, their approach to how they engage participants really brings their events to life and make the experience that much more valuable for us. One other important and differentiating factor that ICMI figured out a long time ago is how to fill in the spaces between events: as an operator and practitioner of in the customer business, I prefer to learn and benchmark on a consistent and frequent basis, rather than just once or twice at events. The ICMI’s weekly #ICMIChat, its webinars and online content help me to fill in the gaps in an interactive fashion to enhance my own knowledge and baseline. I am a believer and faithful and loyal participant in all ICMI programs and couldn’t recommend ICMI higher to anyone at all experience levels of the customer care and contact center industries." - Neal Topf, President, Callzilla

What Other Attendees Have to Say About the Conference

“Where else can I go to get current, relevant information and ideas to better my call center?! Nowhere! So happy to have attended. I was challenged and engaged throughout. “ -Brian S, VP Customer Care, Bangor Savings Bank

“I learned about so many aspects--the evolution from call center to customer experience center, current & future technologies, employee engagement. Through networking I got to see what other organizations are doing, and made contacts at companies that are local to me that I can stay in touch with in the future.” -Amy C, Operations Manager, AICPA.

“This was the first conference I have been to that I Iearned so much and met so many people important to what I do. It was a conference that I was so energized for - Karen S, Director of Customer Care and Sales, Trinity Road, LLC