Press Releases - ICMI Contact Center Demo & Conference Press Releases - ICMI Contact Center Demo & Conference

CC Connections is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.

Chicago, IL | October 28-30, 2019
Hyatt Regency Chicago

Receive Updates

Join our mailing list to receive news and announcements.

Thank you for signing up to receive updates.

Press Releases

October 1, 2019
National Brand Success Stories Featured at ICMI Contact Center Connections
September 9, 2019
ICMI Contact Center Connections 2019 Announces Partnership with Midwest Contact Center Association
August 19, 2019
ICMI Honors Top Industry Innovators and Leaders with the Second Annual ICMI Customer Experience Movers & Shakers List
July 16, 2019
ICMI Contact Center Connections Announces 2019 Program Featuring New Workshops, Interactive Contact Center Tours, and More
May 20, 2019
ICMI Contact Center Connections 2019 Keynote Lineup Announced: Speakers Span Experts in Customer Service and Relationship Building
November 5, 2018
ICMI Contact Center Demo Exhibitors Announce New Products, Services, Demonstrations and More Ahead of 2018 Event
September 17, 2018
ICMI Announces the Honorees for the Inaugural ICMI Customer Experience Movers & Shakers List
August 21, 2018
ICMI Contact Center Demo Announces 2018 Program with Sessions from St. Jude Children’s Research Hospital, Pier 1 Imports & More
June 4, 2018
ICMI Contact Center Demo Announces Keynote Lineup with Experts in Customer Experience, Brand-Building, Business Leadership & More
September 18, 2017
Nearly 25 Exhibitors Announce New Products, Services and Demonstrations to be Featured at ICMI Contact Center Demo
September 14, 2017
ICMI Contact Center Demo Features Innovation Zone to Highlight New Contact Center Technology
August 24, 2017
ICMI Contact Center Demo Announces Eight Interactive Workshops for 2017 Event
August 15, 2017
Eighty-Five Percent of Organizations Want Artificial Intelligence: New Research Report From ICMI and Oracle
July 27, 2017
ICMI Announces New Case Study Offerings at Contact Center Demo this Fall
July 11, 2017
ICMI to Feature Seven New Tours at Contact Center Demo in Las Vegas
June 8, 2017
ICMI Contact Center Demo 2017 Announces Notable Keynotes, Local Tours, Dynamic Workshops and Full Conference Program
May 23, 2017
ICMI Announces 2017 Global Contact Center Award Winners at the Annual ICMI Contact Center Expo & Conference in Orlando, Fl.
May 22, 2017
ICMI & NICE partner for New Research Highlighting Workforce Management Trends and Downfalls
May 15, 2017
Leading Exhibitors to Showcase New Products and Services at ICMI Contact Center Expo & Conference 2017
April 20, 2017
ICMI Expo Hall Highlighted by Dynamic Lineup of Educational and Networking Opportunities
March 30, 2017
ICMI Contact Center Expo & Conference Adds Salesforce Vice President, Keith Pearce to Keynote Lineup
March 6, 2017
ICMI Announces 2017 Global Contact Center Award Finalists
March 2, 2017
The International Customer Management Institute (ICMI) Now Accepting Speaker Proposals for Its 2017 Contact Center Demo & Conference
January 25, 2017
ICMI Contact Center Expo & Conference Enhances Offerings with the Addition of Innovative Programs, Workshops, Speakers & More
January 4, 2017
ICMI Announces Program for 2017 Contact Center Expo & Conference in Orlando
December 6, 2016
ICMI Now Accepting Submissions for 2017 Global Contact Center Awards
November 16, 2016
ICMI Selects Leading Customer Management Professionals to Deliver Keynote Presentations for 2017 Event
October 17, 2016
ICMI's 2016 Contact Center Demo & Conference to House New Products, Services and Demonstrations from Leading Exhibitors
September 20, 2016
ICMI's Training Symposium Returns to San Diego for 2016 Event
September 14, 2016
ICMI Contact Center Demo & Conference Announces Eight Interactive Workshops for 2016 Event
August 31, 2016
ICMI Announces Engaging Case Study Offerings for Contact Center Demo & Conference this Fall
August 10, 2016
ICMI Announces Keynote Lineup for Contact Center Demo & Conference in October
July 20, 2016
ICMI to Feature Unprecedented Tour Offering at the Contact Center Demo & Conference in Dallas
June 6, 2016
ICMI Releases Keynotes & Initial Program Details for Dallas Contact Center Demo & Conference in October
October 14, 2015
Exhibitors Make Announcements in Anticipation of ICMI's Contact Center Demo & Conference
October 1, 2015
Mark Bloom, Salesforce Customer Management Thought Leader, to Keynote 2015 ICMI Contact Center Demo & Conference
September 29, 2015
New ICMI & inContact Research Provides Insight on Delivering Customer Experience Excellence in the Contact Center
September 24, 2015
ICMI & Five9 Announce the Definitive Guide to Contact Center Metrics
September 9, 2015
7 Lies We Tell Customers: Justin Robbins of ICMI to Detail at Dreamforce 2015
August 5, 2015
ICMI 2015 Contact Center Demo & Conference to Present Dynamic Case Studies from Columbia Sportswear, DC.gov, MINDBODY, Bright House Networks, McKesson and More
July 23, 2015
ICMI 2015 Contact Center Demo & Conference to Feature Interactive Workshops Presented by Industry Leaders
June 11, 2015
ICMI Releases Robust Program for 2015 Contact Center Demo & Conference in Las Vegas
February 17, 2015
ICMI Now Accepting Papers for Contact Center Demo & Conference in October