Contact Center Expert Advisory Board| ICMI Contact Center Expert Advisory Board| ICMI

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Dallas, TX | October 12-14, 2020
Dallas Sheraton

Advisory Board

The ICMI Conferences Advisory Board consists of contact center executives and experts representing a cross-section of roles. The board’s responsibility includes advising the management team on the latest industry trends, challenges and discussion issues, thus creating an event developed by and for the contact center industry.


Karen Harper

Heidi Rote

Heidi is Director of North America Sales Center for Jenny Craig. She has been with Jenny Craig for 10+ years. Heidi's main responsibilities are to grow the Jenny Craig client base by driving acquisition and increasing profitability across all business channels.  She has had much success across the board. Her year to date stats include New Sales Acquisition = +123% YOY;  New Sales Conversion: +12% YOY & YTD Deposits: +23% YOY.  She handles the strategic planning and cross-departmental management of the entire North America Call Center business channel. Heidi is a leader in her filed having extensive call center experience in sales, training, process, marketing, and technology solutions including artificial intelligence. She manages a staff of 80+ agents.