Activities & Networking Activities & Networking

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Chicago, IL | October 28-30, 2019
Hyatt Regency Chicago
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Activities & Networking



ICMI Contact Center Connections offers outstanding opportunities to enhance your conference experience. We invite you to add these activities into your schedule to connect with peers, make new friends, learn new things, and win great prizes!

Breakfast with Peers

Monday, 7:00AM– 8:00AM

Grab your breakfast, find a table and make early connections before you head out for a day of workshops and tours. Don't be shy - start the conversations going,


Expo Hall Bash

Monday, 4:30PM - 6:30PM

In the Expo Hall

You've immersed yourself in tours and workshops all day. Now kick back and enjoy a favorite beverages, along with some light hors d’oeuvres while checking out some of the newest products from solution providers. Strike up conversations and new connections with fellow attendees and learn about the tours and workshops they attended. It's all about the connections! 


Breakfast Connect

Tuesday, 7:00AM– 8:00AM

We made the most important meal of the day even more important! Fuel up for the day ahead as you join your peers to share experiences, discuss challenges, and develop a network of support.


Keynote Book Signing with Colette Carlson

Tuesday, immediately following Keynote

In the Expo Hall

Get inspired with Colette Carlson's keynote, then be one of the first 50 in line in the expo hall to receive a signed copy of her latest book.

Movers & Shakers Boos and Brews Party

Tuesday, 5:00PM-7:00PM

Expo Hall

Find out who made the 2019 Movers & Shakers of Customer Experience list. Celebrate their recognition and be proud in the value that we all make to this industry with a toast! Enjoy Halloween beverages and treats!


Breakfast Connect

Wednesday, 7:00AM-8:00AM

Build your professional network while enjoying a tasty breakfast. Connect with other industry pros and find out what sessions they've attended and what initiatives are planned for 2020 in their contact centers.


Keynote Book Signing with Jay Baer

Wednesday, immediately following Keynote

In the Expo Hall

Get inspired with Jay Baer's keynote, then be one of the first 50 in line in the expo hall to receive a signed copy of his latest book.

Passport to Prizes

During Expo Hall hours

In the Expo Hall

This is your opportunity to win valuable prizes! Stop by and say "Hi" to participating vendors, have your passport stamped, and return the completed passport  to the ICMI booth for your chance to win great prizes. Past prizes have included:  $150 Amex card, Bose headphones, a drone, and more!

Prize drawings will take place at the Solutions Spotlight Theater at 11:30AM on Wednesday.