ICMI is part of the Informa Tech Division of Informa PLC

This site is operated by a business or businesses owned by Informa PLC and all copyright resides with them. Informa PLC's registered office is 5 Howick Place, London SW1P 1WG. Registered in England and Wales. Number 8860726.


Customer Experience Assessment

customer experience assessment iconCustomer Experience Assessment header text

Are your customers' experiences helping or hurting customer loyalty? As a contact center, profitability and cost control often depend on the quality of your customer experiences - but this quality can be difficult to assess. Through ICMI's Customer Experience Assessment, our experts will help you determine the status of your customer experience, diagnose problem areas, and outline solutions.

Clarify and solidify customer experience objectives in your contact center that are appropriate for your specific operation.
Map interaction types and collect accurate information and sample data in order to make better informed decisions.
Analyze information to determine the effectiveness of your processes in delivering valuable customer experiences.
Take steps to optimize your contact center strategy in order to incorporate a strong focus on customer experience.


ICMI consulting will help you determine the effectiveness of your customer experiences at driving value for your business, and identify areas of improvement. Learn more about the specific processes and procedures involved in this consulting solution by downloading the brochure:

download brochure icon