The Most Comprehensive Program for Contact Center Professionals!

  • 7 Key Learning Tracks
  • Case Studies from Brands You Recognize
  • Exclusive Tours of Local Contact Centers
  • Workshops to Dig Deeper into Areas of Interest
  • Full-Day Training from ICMI Certified Instructors
  • Networking to Make Professional Connections
Call Center Conference
Call Center Conference
Call Center Conference
Call Center Conference  

I learned so much and I have come back to my contact center with new enthusiasm and great ideas for improvement.

Lonnie Gridley, Contact Center Director, Progressive Finance

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   © 2018 UBM, All Rights Reserved.

   © 2018 UBM, All Rights Reserved.