ICMI Contact Center Expo & Conference 2019

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CASE STUDIES FROM TOP-TIER ORGANIZATIONS

Gain practical take-a-ways from leaders who've done what you want to do.
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The Most Comprehensive Program for Contact Center Professionals!

  • Six Key Learning Tracks
  • Case Studies from Brands You Recognize
  • Exclusive Tours of Local Contact Centers
  • Workshops to Dig Deeper into Areas of Interest
  • Full-Day Training from ICMI Certified Instructors
  • Networking to Make Professional Connections

Watch the 2018 Recap Video!


There is always something we can do better to help our customers and it is good to share best practices with others that live in your world.

Kathy Liatos , Member Services Manager, Christian Care Ministries

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   © 2019 Informa PLC, All Rights Reserved.