The Most Comprehensive Program for Contact Center Professionals!

  • 7 Key Learning Tracks
  • Case Studies from Brands You Recognize
  • Exclusive Tours of Local Contact Centers
  • Workshops to Dig Deeper into Areas of Interest
  • Full-Day Training from ICMI Certified Instructors
  • Networking to Make Professional Connections
Call Center Conference
Call Center Conference
Call Center Conference
Call Center Conference  

This was my third straight year attending and I've come away with pages of notes to share with my team when I return. I get so much from the sessions and site tours that all the other stuff feels like a bonus.

Nicholas Woltring , Director of Customer Service, National Guardian Life Insurance

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   © 2018 UBM, All Rights Reserved.

   © 2018 UBM, All Rights Reserved.