The Most Comprehensive Program for Contact Center Professionals!

  • Six Key Learning Tracks
  • Case Studies from Brands You Recognize
  • Exclusive Tours of Local Contact Centers
  • Workshops to Dig Deeper into Areas of Interest
  • Full-Day Training from ICMI Certified Instructors
  • Networking to Make Professional Connections

 

Call Center Conference
Call Center Conference
Call Center Conference
Call Center Conference  

"I really enjoy seeing what other organizations are doing to meet customer expectations. Through the experiences of others, we learn how our business can best adopt new technology and methods of servicing customers to remain competitive."

Kevin Walker, Customer Care Section Manager, Volkswagen Credit

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   © 2018 UBM, All Rights Reserved.

   © 2018 UBM, All Rights Reserved.