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Proaxion - ICMI's Argentina Partner


Proaxion Global Partner


Proaxion is a consulting firm specialized in customer contact points and was one of the first in Latin America to give support in call center management. It has a broad experience within the contact center industry and has developed many large projects such as: outsourcing evaluations, call center assessments, support in start ups, training, customer satisfaction programs, quality and process improvements, among others.

Based in Buenos Aires, Argentina, Proaxion's consultants have been developing projects not only in Argentina but also in Latin America, since 1992.

It has three divisions: Consulting, Training, and Research.

Services specifically designed for the Contact Centers industry:

Consulting Services:

Call Center start-up
Development and Implementation of the Call Center Master Plan
Call Center Staffing & Trunks and System Resources Calculation
Call Center Assessment
Design and implementation of the Call Center Balanced Scorecard
IVR Scripting
Call Center Outsourcing
Process analysis and optimization

Quality & Research:

Objective Quality Measurement
Call Center Benchmarking
Mystery Callers Research
ISO 9000 Certification 
Callers Satisfaction Measurement


ICMI suite of trainings:
    Essential Skills and Knowledge for Effective Contact Center Management
    Measuring Contact Center Effectiveness
    Contact Center Coaching: A Practical Approach to Getting Results
    Executive Workshop on CC Strategic Planning
    Workforce Management: The Basics & Beyond
    Monitoring and Coaching for Improved Contact Center Performance
Telephone Collections Management
How to Manage Costs in a Call Center
Outsourcing Decisions
Investment Decisions
Call Center Management
How to Boost Sales in a Call Center
Telemarketing Campaign Management
Leadership, Motivation, Team Work & Coaching for Call Center Managers and Supervisors
Supervisors and Team leaders Training
Telephone Customer Service Training for Agents
Telephone Sales Training for Telemarketers

More detailed information on our website.

Bartolomé Mitre 777, piso 9 A, (1036) Buenos Aires, Argentina
Phone: +54 11 4325 4455
Fax: +54 11 4325 8329