Online Training Pass QuickStart
Empowering contact center excellence for 30 years!

Online Training Pass - QuickStart

QuickStart Guide

ICMI has been training contact centers for 30 years and this Online Training Pass features the best and most current content and expertise from our years of working with contact centers like yours. To help you get the most out of your online training experience, please refer to the following guides.

Welcome - QuickStart Guide

Download the QuickStart Guide

User Guide 

Download the Administrator’s User Guide


Course Suggestions

Download the Course Suggestions

Course Descriptions

Download the Course Descriptions

Content Map - Topical Index

Download the Topic Index



ICMI Training Client Testimonials

This course made managing different behavior styles extremely understandable. I can't wait to implement it at my company.

Joshua Smith, Stroll, Inc.

Very informative - It expanded on ideas and practices already in place and brought new ways to solve staffing issues.

Justin Davidson, Delta Dental

Great Course!

Lisa Dabney, Government Liquidation

The training was easy to understand and was neatly organized in such a way that it would make the learning experience effective.

Jardine Book, DHL Express Philippines Corporation

For More Information

Learn more about ICMI's Training solutions by filling out the below form.

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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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