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Online Training Courses

Agent using ICMI Online Contact Center Training on Computer

Any time. Any place. Any pace.


ICMI’s Online contact center courses provide interactive, on-demand learning at the highest level of flexibility, allowing students to navigate around their busy schedules and concentrate on specific areas of need.

ICMI's Online courses are:

Expertly designed

 

Our curriculums were designed by industry leaders, who know what it takes to ramp up skills quickly in a fast-paced contact center environment.

cost-effective

 

These online, on-demand courses provide an incredibly cost-effective means of training contact center professionals without wasting time or resources.

Focused

 

Course material hones in on tangible, immediately actionable objectives that have specific and long term impacts on contact center performance.

Online Course Options:

Handling Difficult Customers | 2.5 Hours

Who Should Attend:
  • Agents
Topics Covered:
  • Avoiding escalations
  • Managing stress
  • Controlling the call
  • Choosing your words
  • Managing difficult customers


Customer Management Basics | 2 Hours

Who Should Attend:
  • Agents
Topics Covered:
  • Asking effective questions
  • Active listening
  • Building rapport
  • Using your voice
  • Expressing empathy


Sales Skills Essentials | 2 Hours

Who Should Attend:
  • Agents
Topics Covered:
  • Developing a selling attitude
  • Building product knowledge
  • Presenting for sales
  • Understanding people and buying
  • Selling, step-by-step


How It Works:

Once you’ve found an online course you’d like to purchase, you will select the number of students who can access the course. The pricing is based on the number of students you’d like to give access to for training. Students can then create a login to access the course and train from any computer with internet access on demand, at any time that suits them.

Each course takes between 2 and 3 hours to complete, and is broken into modules for a more digestible learning experience. Students may complete the modules at their own pace, save their progress, and re-watch course content as often as they’d like.

Pricing:

# of Students Price Per Student
1-4 $199
5-15 $169.15
16-29 $139.30
30-59 $119.40
60+ Custom Pricing

*Important* - To receive bulk pricing (5+ students), you must complete the bulk purchase form:

Want a Detailed Proposal?

Get more information on ICMI Training by calling 800.672.6177 or by filling out this quick form: