Call Center Training

ICMI: Your Partner For Call Center Training & Education

With over 30 years of industry experience, ICMI offers highly interactive, consultative-based, and highly-rated call center training and education for all levels and roles. Our content focuses on critical areas such as process improvement, increasing employee engagement, improving service levels, optimizing operations, and raising the overall value of the center (and consequently, the overall value of your organization).

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Expertise

Full -Service

Results-Oriented

By choosing ICMI for your call center training, you're not just getting cutting-edge courses, you're getting a lifelong professional development partner. We're fully dedicated to this industry and motivated by seeing our partners optimize their operations and transform their careers.

Online Training

Type: On Demand

Location: Your computer

Benefits:

These self-paced courses are ideal for ramping up call center agents on critical skills. Our online training has interactive elements baked right into the courseware, providing convenience without sacrificing quality.

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Client Site Training

Type: Live Trainer

Location: Your contact center

Benefits:

Have an ICMI expert deliver one or more courses directly to your contact center. This delivery method is cost-effective for large groups, and can consist of course content that is customized to your company's exact needs.

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Live-Virtual Training

Type: Live Trainer

Location: Your computer

Benefits:

Combines live training & online learning into a convenient and interactive hybrid. Ask questions, get feedback, and collaborate with others within ICMI's virtual classroom environment. No travel required.

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Training Symposiums

Type: Live Trainer

Location: Varies (3X per year)

Benefits:

Public training designed specifically for contact center leaders. This delivery method features a customizable schedule of multi-day courses, networking, and our most collaborative and immersive learning environment..

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