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With over 30 years of industry experience, ICMI offers highly interactive, consultative-based, and highly-rated call center training and education for all levels and roles. Our content focuses on critical areas such as process improvement, increasing employee engagement, improving service levels, optimizing operations, and raising the overall value of the center (and consequently, the overall value of your organization).
We’ve been training call center professionals longer than anyone else on the market today. We know what works, what drives value, and how to stay ahead of the game.
With 27 call center courses, vital training topics in every major role, and 4 different online/in-person course delivery options, ICMI is the ultimate one-stop-shop.
ICMI set the standards for effective call center training. We utilize a results-first approach to all course content, featuring highly interactive, real-world elements.
By choosing ICMI for your call center training, you're not just getting cutting-edge courses, you're getting a lifelong professional development partner. We're fully dedicated to this industry and motivated by seeing our partners optimize their operations and transform their careers.
Browse through ICMI's full list of call center training courses.
Download the Training Catalog containing a complete list of ICMI offerings and services.
Have a specific question about ICMI Training offerings? Get your answers here.
Type: On Demand | Location: Your computer
- Self-paced coursework
- Convenient and cost-effective
- Interactive elements baked-in
Type: Live Trainer | Location: Your computer
- Combines live & online training
- Convenient and interactive
- Cost effective (no travel required)
Type: Live Trainer | Location: Your center
- Cost-effective for large groups
- Customizable course content
- Streamable at multiple locations
Type: Live Trainer | Location: Varies (3X per year)
- Customizable schedule
- Highly immersive atmosphere
- Networking & collaboration
Explore the highly-valuable powers of the Super Agent. Online Training Offer Inside!
Take our online, on demand training platform for a spin.
Join peers and ICMI experts for immersive live-training in San Diego, Nov 18-21.