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Virtual Classroom

Man doing a virtual contact center training course on computer

Live Instruction, Virtual Platform

ICMI’s Virtual Classroom training is a popular choice for those looking for a convenient yet undiminished learning experience without the cost and hassle of travel. These scheduled courses allow you to minimize the impact on your daily schedule with live, interactive, instructor-led training via web conferencing.

What it is:

  • Live interactive contact center training with an instructor through an online learning management platform. This platform allows students to engage and interact with other students and the instructor, making for a more collaborative, hands-on virtual experience.

Why Go Virtual?

  • Eliminates the expense and time related to traveling to a public classroom offering.
  • Provides the convenience of online learning along with the framework and guidance of a live classroom experience.
  • Keeps students motivated through a dedicated time and structure for learning.
  • Maintains the ability to grow your personal network and learn from the experience of fellow students.

Virtual Course Calendar:

Date Course Price
June 19 FREE TRIAL! - Essential Skills & Knowledge for Effective Contact Center Management FREE Purchase Now
July 15 Small Contact Center Workshop $1,099 Purchase Now
July 29-30 Essential Skills & Knowledge for Effective Contact Center Management $1,699 Purchase Now
August 6-9 Supervisor Leadership Development Program $2,799 Purchase Now
August 6 Contact Center Fundamentals $999 Purchase Now
August 7 People Management $999 Purchase Now
August 8 The Power of Metrics and Data $999 Purchase Now
August 9 Contact Center Coaching $999 Purchase Now
August 12-13 Next Level Workforce Management $1,699 Purchase Now
August 22-23 Workforce Management Principles $1,699 Purchase Now
September 9 Small Contact Center Workshop $999 Purchase Now
September 16-17 Essential Skills & Knowledge for Effective Contact Center Management $1,699 Purchase Now
September 25-26 Contact Center Strategy $1,699 Purchase Now
November 4-5 Essential Skills & Knowledge for Effective Contact Center Management $1,699 Purchase Now
December 2-3 Contact Center Strategy $1,699 Purchase Now
December 9 Small Contact Center Workshop $999 Purchase Now
December 13-14 Next Level Workforce Management $1,699 Purchase Now
December 16-17 Essential Skills & Knowledge for Effective Contact Center Management $1,699 Purchase Now

Cancellation Policy


Cancellation must be in writing and will be effective upon receipt by ICMI of an email addressed to Todd Piccuillo at tpiccuillo@icmi.com. For cancellations received more than thirty days prior to the scheduled training date, the Client will pay ICMI: (a) 50% of the total Fees, plus (b) an amount equal to all non-cancelable/non-refundable charges incurred in association with the Services prior to receipt of written notice from Client. (These charges include, but are not limited to, non-refundable expenses related to travel and lodging, preparation time, instructor cancellation fees, course material shipping, etc.) For cancellations received fewer than thirty days prior to the scheduled presentation date, Client shall be responsible for the total Fee plus the non-cancelable charges incurred by ICMI as noted above. ICMI will submit an invoice to Client after receiving Client's cancellation or rescheduling or relocating request and payment will be due UBM within thirty (30) days after Client's receipt of such invoice.


Virtual Classroom training is a popular choice for those looking for a convenient yet undiminished learning experience without the cost and hassle of travel.
ICMI