A comprehensive, four-day workshop that integrates all aspects of workforce management to give workforce management professionals the precise, start-to-finish skills that will improve accuracy and efficiency, increase employee and customer satisfaction, and consistently meet service levels.
This is an unparalleled opportunity to learn an integrated approach to call center workforce planning based on the realities that managers and analysts face every day. This workshop not only teaches proven techniques to improve forecasting and scheduling, but allows you to practice those techniques with input from expert instructors. You and your colleagues will work through realistic exercises to solve common forecasting, staffing, and scheduling challenges. You will leave with a laptop full of true-to-life examples and reference for many years to come.
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List Price: Varies
Course Duration: 4 Days
This is a 4 day instructor-led course delivered by ICMI Certified Associates. If you have questions about which course is right for you, an ICMI Account Manager is available to help. Complete the Request Information form to speak with your Account Manager.
June 24-27, 2019 Alexandria, VA
March 25-28, 2019 Las Vegas, NV