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In two days, this course will help experienced and new trainers uncover attitudes, techniques, and tools that make training more effective and that will develop their training skills and refresh their abilities.
Contact Centers often use supervisors or subject-matter experts in the training role. This allows them to bring their wealth of experience into developing others, but effective training is a skill that includes more than just knowing the material and being able to speak to groups. Participants will leave the course with a solid understanding of what makes for good training as well as a whole new host of training activities and trainer tips and tricks that they can immediately use to make their training more effective.
List Price: Varies
Course Duration: 2 Days
This is a 2 day instructor-led course delivered by ICMI Certified Associates. If you have questions about which course is right for you, an ICMI Account Manager is available to help. Complete the Request Information form to speak with your Account Manager.
November 20-21, 2019 San Diego, CA