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Your quality monitoring form has the potential to provide tremendous value
to you, your organization, and your customers. This course will help you
identify the components of an effective quality form regardless of the
channel, conduct effective calibration sessions, and deliver effective
coaching and feedback based on the quality form. Attending this training will
enable you to maximize the value that you get from your quality monitoring
List Price: Varies
Course Duration: 1 Day
This is a 1 day instructor-led course delivered by
This is a 1 day instructor-led course delivered by ICMI Certified Associates. If you have questions about which course is right for you, an ICMI Account Manager is available to help. Complete the Request Information form to speak with your Account Manager.