Want to expand your knowledge of Workforce Management beyond the basics?
ICMI’s Next Level Workforce Management Workforce course looks at moving your skills to the next level by strategically and tactically considering drawing conclusions from trend analysis, special scenarios that make scheduling and forecasting more difficult, the best ways to improve your planning processes, the role of metrics in driving behavior, and effectively partnering and communicating with operations. We will also consider scheduling and forecasting for non-phone workload. You don’t need to have been through boot camp to attend this course, but you do need to know more about Workforce Management than just the basics.
Gathering WFM issues from participants to incorporate into course topics or handle at the end of the course.
List Price: Varies
Course Duration: 2 Days
This is a 2 day instructor-led course delivered by ICMI Certified Associates. If you have questions about which course is right for you, an ICMI Account Manager is available to help. Complete the Request Information form to speak with your Account Manager.
June 26-27, 2019 Alexandria, VA
March 27-28, 2019 Las Vegas, NV
August 12-13, 20199:30 am-5:30 pm ET
December 13-14, 20199:30 am-5:30 pm ET