Design a comprehensive, cost-effective monitoring and coaching program that boosts quality, drives performance improvement initiatives and increases agent performance and commitment
Your call center agent is the critical link between your customers and your products and services. Through ICMI’s Monitoring and Coaching course, you’ll discover how to bring out the best in every agent and deliver exceptional experiences to your customers. Learn how to design a comprehensive, cost-effective monitoring and coaching program that boosts quality, drives performance improvement initiatives. and increases agent performance and commitment.
List Price: Varies
Course Duration: 2 Days
This is a 2 day instructor-led course delivered by ICMI Certified Associates. If you have questions about which course is right for you, an ICMI Account Manager is available to help. Complete the Request Information form to speak with your Account Manager.
June 24-25, 2019 Alexandria, VA
March 25-26, 2019 Las Vegas, NV