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Positive customer contacts begin at the moment of connection with an agent.
Through ICMI’s Managing Customer Contacts with Quality course, agents will learn and practice the skills they need to choose the right words, use their voice effectively, ask good questions, listen actively, control the call, and handle specific moments in a call
List Price: Varies
Course Duration: 1 Day
This is a 1 day instructor-led course delivered by ICMI Certified Associates. If you have questions about which course is right for you, an ICMI Account Manager is available to help. Complete the Request Information form to speak with your Account Manager.