Too often, managers promote their best agents to be supervisors without equipping them with vital new leadership skills that will determine their success in their new job role.
This program will help them develop the needed leadership skills. It combines the fundamentals of the call center’s unique operating environment with general leadership and coaching skills to provide call center supervisors with a curriculum that is specifically suited to them, strengthening their role as the critical link between strategic goals and tactical performance.
List Price: Varies
Course Duration: 4 Days
This is a 4 day instructor-led course delivered by ICMI Certified Associates. If you have questions about which course is right for you, an ICMI Account Manager is available to help. Complete the Request Information form to speak with your Account Manager.
June 24-27, 2019 Alexandria, VA
March 25-28, 2019 Las Vegas, NV
August 6-9, 20199:30 am-5:30 pm ET