The fundamental principles of contact center management that equip call center management professionals to build exceptional operations and careers
Advance the success of your call center and achieve your professional career goals with a solid foundation in planning and managing an exceptional call center. Evolving customer expectations, the rise of social media, proliferating contact channels and the heightened strategic role of customer services are changing contact centers dramatically. You’ll learn how to apply the core principles of managing a contact center to these critical new environments. This course is guaranteed to give key staff involved in resource planning, call center analysis and performance reporting the tools necessary to make real, lasting, bottom-line financial impact.
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List Price: Varies
Course Duration: 2 Days
This is a 2-day instructor-led course delivered by ICMI Certified Associates. If you have questions about which course is right for you, an ICMI Account Manager is available to help. Complete the Request Information form to speak with your Account Manager.
Apr 19, 20191-3pm ET
June 24-25, 2019 Alexandria, VA
March 25-26, 2019 Las Vegas, NV
April 25-26, 20199:30 am-5:30 pm ET
July 29-30, 20199:30 am-5:30 pm ET
September 16-17, 20199:30 am-5:30 pm ET
November 4-5, 20199:30 am-5:30 pm ET
December 16-17, 20199:30 am-5:30 pm ET