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This executive-level planning workshop will provide the tools and direction necessary to develop, implement and manage a contact center strategy and leadership process.
Apply the lessons of the world’s best customer contact centers to transform your service and sales delivery systems to conquer new competitive challenges. You'll get the information, tools and direction necessary to develop, implement and manage a contact center strategy and leadership process—and then you and your colleagues will work through realistic exercises to discuss key contact center challenges. You'll leave with tools, techniques and strategies you can implement immediately and references to consider for many years to come.
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List Price: Varies
Course Duration: 2 Days
This is a 2 day instructor-led course delivered by ICMI Certified Associates. If you have questions about which course is right for you, an ICMI Account Manager is available to help. Complete the Request Information form to speak with your Account Manager.
November 20-21, 2019 San Diego, CA
May 20-21, 20199:30 am-5:30 pm ET
September 25-26, 20199:30 am-5:30 pm ET
December 2-3, 20199:30 am-5:30 pm ET