More and more, agents are called to blend service skills and sales skills, even if that is only through making an offer at the end of the call. Through ICMI’s Blending Sales and Service course, agents learn the fundamental skills and techniques that will give them the confidence to increase their sales potential. Just imagine what that confidence will do for your organization’s bottom line!
How to maximize your inbound customer sales through
Course Duration: 1 Day
This is a 1 day instructor-led course delivered by ICMI Certified Associates. If you have questions about which course is right for you, an ICMI Account Manager is available to help. Complete the Request Information form to speak with your Account Manager.