FULL SCHEDULE

7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (4 days)
Monitoring and Coaching (2 days)
Essential Skills and Knowledge for Effective Contact Center Management  (2 days)
Business Acumen for Contact Center Leaders (2 days)
12:00PM - 1:00PM
Lunch
4:30PM - 6:00PM
Networking Reception
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (4 days)
Contact Center Strategy (2 days)
Next Level Workforce Management (2 days)
Trainer Development Workshop (2 days)
Quality Form Development Workshop (1 day)
12:00PM - 1:00PM
Lunch
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (4 days)
Contact Center Strategy (2 days)
Next Level Workforce Management (2 days)
Trainer Development Workshop (2 days)
Engaging and Retaining Workshop (1 day)
12:00PM - 1:00PM
Lunch