Schedule | ICMI.com

FULL SCHEDULE

7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (4 days)
Succeeding with Metrics (2 day)
Contact Center Strategy (2 days)
Trainer Development Workshop (2 days)
Talent Management (2 days)
12:00PM - 1:00PM
Lunch
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (4 days)
Succeeding with Metrics (2 day)
Contact Center Strategy (2 days)
Trainer Development Workshop (2 days)
Talent Management (2 days)
12:00PM - 1:00PM
Lunch