ICMI Contact Center Training Symposium - New Orleans

Contact Center Training in New Orleans


Now’s the time to supercharge your career and transform your contact center. Make it happen at the ICMI Contact Center Symposium, heading to New Orleans, March 23-26, 2020!


New Orleans ICMI Symposium Sweepstakes

You could win a 2-day Pass! Deadline: Jan 29.



ICMI Contact Center Training Symposium provides an immersive educational experience that features a unique blend of interactive learning, coupled with unprecedented access to network with peers, ICMI experts, and influential instructors—those who’ve been there, done that, and have proven solutions to the challenges you face.

You'll have access to…

  • Training courses ONLY available through ICMI
  • Proven strategies, processes, and best practices for effective call center leadership.
  • A comfortable place to make new connections and leave with indispensable industry contacts.

Who should attend…

Managers, supervisors, Directors, and executives responsible for:
  • Contact Centers
  • Telemarketing/Telesales
  • Customer Service
  • Workforce Management
  • Customer Relationship Management
  • Channel Support
  • Help Desks
  • Six Sigma
  • Sales and Marketing
  • Hiring/Coaching/Retention
New Orleans

New Orleans, LA




Early Bird Price:
$3099 (Ends Feb. 7th)


Continental Breakfast & Lunch
Networking Activities
Course Materials



Early Bird Price:
$2199 (Ends Feb. 7th)

Breakfast & Lunch
Networking Activities
Course Materials

*Save an additional $100 - download the program brochure! Brochure Icon 


Contact Center Training Course Options

Our 2- and 4-day passes provide in-depth training that will give you the tools you need to successfully lead your contact center. Choose from these great courses:


You Have Options

It’s the customizable training options that make the ICMI Symposium experience so unique and effective. Hand-pick your schedule based on the pass you purchase.

Be here all four days? Sign up for one of our intensive four-day workshops or choose a couple of two-day classes if the topics better suit your needs. If you see a one-day course that addresses your current challenges, that’s fine, too! Join us for that day only or add the course to a longer pass option to fill out your schedule.

Mix and match for a learning and networking experience that works for you!