FULL SCHEDULE

7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (4 days)
Monitoring and Coaching (2 days)
Succeeding with Metrics (2 days)
Essential Skills and Knowledge for Effective Contact Center Management  (2 days)
12:00PM - 1:00PM
Lunch
4:30PM - 6:00PM
Networking Reception
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (4 days)
Monitoring and Coaching (2 days)
Succeeding with Metrics (2 days)
Essential Skills and Knowledge for Effective Contact Center Management  (2 days)
12:00PM - 1:00PM
Lunch
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (4 days)
Contact Center Strategy (2 days)
Contact Center Strategy (2 days)
Customer Experience Accelerator Boot Camp (2 days)
12:00PM - 1:00PM
Lunch
7:30AM - 8:30AM
Networking Breakfast
8:30AM - 4:30PM
Training
Workforce Management Boot Camp (4 days) 
Supervisor Leadership Development Program (4 days)
Contact Center Strategy (2 days)
Contact Center Strategy (2 days)
Customer Experience Accelerator Boot Camp (2 days)
12:00PM - 1:00PM
Lunch