8 Tips for Surviving Peak Season
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8 Tips for Surviving Peak Season

Peaks and valleys are part of life in the contact center, but proper preparation for busy seasons can make all the difference.

How do you handle scheduling, communication, and morale when contact volume spikes?  We asked #ICMIchat participants to share their best tips. Here's what they had to say.


Looking for more guidance? Download this free toolkit

Topics: Workforce Management, Culture & Morale


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Do you currently offer 4 by 10-hour shifts?

Yes, and employees who work this schedule get 3 consecutive days off
Yes, but employees working this schedule aren't guaranteed 3 consecutive days off
Yes, but we give employees working this schedule days off that match customer demand/volume
Yes, but we are experiencing productivity and quality concerns due to fatigue
No, we don’t offer this schedule option
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